Senior Operations Manager, Research Field Services

Rivel • Westport, CT

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About The Position

Rivel is seeking a Senior Operations Manager, Research Field Services to join its Corporate Research division. The role can be fully remote or hybrid for candidates local to Westport, Connecticut. The manager leads research field services across active studies, overseeing study activation, fieldwork, interviewer coverage, team performance, and external resources. This is a hands-on position that may involve carrying out day-to-day fieldwork, troubleshooting, and operational tasks when needed. The role also supports accurate field databases and data quality, compliance with applicable privacy requirements, and continuous improvement of field operations.

The ideal candidate is proactive, highly organized, analytical, detail-oriented, and effective in a fast-paced, deadline-driven environment. They communicate clearly, use sound judgment, handle competing priorities with urgency, provide clear direction and coaching, and ensure accountability and follow-through. Rivel describes itself as a provider of investor perception studies and a strategic advisor to public company leaders, with more than 35 years of experience supporting management teams and boards through research-driven insights and related advisory services.

The base compensation range is $85,000–$95,000. Compensation may be adjusted based on skill, effort, responsibility, education, training, credentials, geographic location, working conditions, and/or experience.

Requirements

• Bachelor’s degree.
• At least 3 years of people-management experience.
• Strong attention to detail and commitment to accuracy and data quality.
• Experience managing multiple concurrent projects, workflows, or operational priorities.
• Demonstrated ability to proactively identify issues, troubleshoot problems, and drive them to resolution with urgency and sound judgment.
• Experience coordinating or leading teams in a deadline-driven environment.
• Excellent written and verbal communication skills.
• Strong organizational skills, sound judgment, and ability to work independently and take initiative.
• Proficiency with Microsoft Word and Excel.
• Alignment with Rivel’s core values.

Nice To Haves

• Experience in market research, data analysis, and/or finance.
• Professional interviewing experience, particularly in market research, financial services, or investor research.
• Intermediate-to-advanced Excel skills.

Responsibilities

• Lead field services operations across active studies, including study activation, ongoing fieldwork, and interviewer coverage; ensure timely execution and proactively resolve field challenges.
• Manage assigned research operations teams and coordinate external resources by setting expectations and priorities, monitoring quality and performance, coaching and providing feedback, and ensuring accountability and follow-through.
• Recruit and onboard field resources according to capacity needs, and provide ongoing guidance and support.
• Maintain accurate field databases and ensure compliance with applicable privacy requirements.
• Identify and implement improvements to field processes, workflows, tools, and overall efficiency.
• Conduct interviews as needed to maintain field coverage during capacity constraints.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior