Senior Operations Manager, Research Field Services

Rivel, Inc. • Westport, CT

10d • $85,000 - $95,000 • Remote

About The Position

Rivel is seeking a Senior Operations Manager, Research Field Services, for its Corporate Research division. The position may be fully remote or hybrid for candidates local to Westport, Connecticut. The role leads research field services operations across active studies, from study activation through fieldwork, and combines team leadership with hands-on operational work, including conducting interviews when needed. The manager supports efficient research operations and data integrity by coordinating teams and external resources, managing field databases, resolving field challenges, and improving processes and workflows.

The ideal candidate is proactive, highly organized, analytical, detail-oriented, and comfortable managing competing priorities in a fast-paced environment. They provide clear direction, develop others, hold teams accountable, communicate confidently, and step into day-to-day fieldwork or troubleshooting as circumstances require.

The stated base compensation range is $85,000–$95,000, adjusted based on factors including skills, responsibility, education, training, credentials, geographic location, working conditions, and experience.

Requirements

• Bachelor’s degree.
• At least 3 years of people-management experience.
• Strong attention to detail and commitment to accuracy and data quality.
• Experience managing multiple concurrent projects, workflows, or operational priorities.
• Demonstrated ability to identify issues proactively, troubleshoot problems, and drive them to resolution with urgency and sound judgment.
• Experience coordinating or leading teams in a deadline-driven environment.
• Excellent written and verbal communication skills.
• Strong organizational skills, sound judgment, and ability to work independently and take initiative.
• Proficiency with Microsoft Word and Excel.
• Alignment with Rivel’s core values.

Nice To Haves

• Experience in market research, data analysis, and/or finance.
• Professional interviewing experience, particularly in market research, financial services, or investor research.
• Intermediate to advanced Excel skills.

Responsibilities

• Lead field services operations across active studies, including study activation, ongoing fieldwork, and interviewer coverage; ensure timely execution and proactively resolve field challenges.
• Manage assigned research operations teams and coordinate external resources by setting expectations and priorities, monitoring quality and performance, providing coaching and feedback, and ensuring accountability and follow-through.
• Recruit and onboard field resources according to capacity needs, and provide ongoing guidance and support.
• Maintain accurate field databases and ensure compliance with applicable privacy requirements.
• Identify and implement improvements to field processes, workflows, tools, and overall efficiency.
• Conduct interviews as needed to maintain field coverage during capacity constraints.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior