Operations Manager, Senior Services

Rockdale County, Georgia•Conyers, GA

About The Position

The Operations Manager, Senior Services organizes, coordinates, and directs major functions and activities related to implementing Senior Services programs, services, and projects and operating the senior center. The role supervises Senior Center staff and volunteers. The Deputy Director, Senior Services assigns work in terms of general instructions and reviews completed work for accuracy and the nature and propriety of final results. The Operations Manager serves as the Division’s point of contact when the Deputy Director is unavailable and is second in the Division chain of command. The position manages senior center operations, plans and evaluates programs, coordinates nutrition and transportation services, supervises personnel, supports client intake and membership registration, and coordinates special projects and community-based classes. It also handles outreach, communications, reporting, records, safety information, and participation in assigned trainings and meetings. Work is typically performed in an office, in a vehicle, and on senior outings. It may involve exposure to hazardous conditions, biological materials, animals, hoarding, and individuals experiencing mental instability.

Requirements

Bachelor’s degree in gerontology, social work, human services, business administration, or a related field.
Five years of progressively responsible experience in senior services or closely related experience, or an equivalent combination of education, training, and work experience providing the requisite knowledge, skills, and abilities.
Valid State of Georgia driver’s license.
Valid CPR, First Aid, Defensive Driving, Serv Safe, and CACTS certifications, or obtain them within the first 90 days of employment.
Eligibility to work with elders in Georgia, evidenced through a federal digital fingerprint background check conducted as required by OHS regulations.
Knowledge of multipurpose programs serving older adults, including their philosophy, objectives, methods, techniques, and administration.
Knowledge of human services theories, practices, and procedures, with emphasis in gerontology; the Older Americans Act; public relations principles and practices; and County and facility policies and procedures.
Skill using Microsoft Office programs, including word processing, email, Teams, and Excel spreadsheets.
Ability to exercise independent judgment and discretion; supervise others and apply County policies; research, organize, and promote programs and services; and work within budgets and track spending.
Ability to assemble information and prepare clear, concise, effective reports and documents; communicate effectively; and maintain effective working relationships with coworkers, seniors and their families or caregivers, community organizations, service representatives, and the public.
Ability to remain seated for extended periods and lift more than 20 pounds without assistance.
Ability to smell, hear, touch, taste, speak, and see, including color, depth, and texture perception.
Ability to safely operate a motor vehicle, including a multi-passenger vehicle.

Nice To Haves

One or more years of experience working with the senior population.
Three or more years of experience supervising staff and/or volunteers.
One or more years of experience managing programs and facilities.

Responsibilities

Serve as the Division’s point of contact when the Deputy Director is unavailable and as second in the Division chain of command.
Assist the Deputy Director with preparing the Division’s annual plan, including estimated costs and new or expanding programs and services.
Manage senior center operations; plan, implement, and evaluate monthly programs to meet contract requirements.
Assign, supervise, and evaluate staff duties; train staff and resolve complaints.
Develop and coordinate the nutrition program with the Food Service Manager.
Ensure the Center meets health department, fire code, and ARC/DAS requirements.
Complete monthly Center reports and maintain records; assist with annual client satisfaction surveys.
Provide technical assistance to senior groups within the Center.
Supervise the Food Service Manager, Wellness Coordinator, Kinship Care Coordinator, and Driver/Center Aides.
Coordinate group transportation with the Transportation Manager.
Perform client intake and coordinate membership registration with the Administrative Manager.
Coordinate special projects and activities, including trips, Senior Games, arts and crafts, exercise classes, enrichment opportunities, ceramics, athletics, and other leisure activities.
Oversee senior and community-based classes, including recruiting instructors, collecting instructor eligibility documents, maintaining attendance records, and promoting classes.
Conduct outreach to involve residents aged 60 and older in programs and services.
Prepare calendars and special-event publications for county distribution; as applicable, maintain and advertise virtual activities and educational opportunities for seniors unable to attend in person.
Serve on the County safety committee as the Senior Services representative and distribute information to staff as applicable.
Participate in assigned trainings and ARC Center Manager meetings and trainings.
Operate county vehicles, including multi-passenger vehicles, safely.
Perform other related duties as required and additional assignments relating to agency MOUs and contracts.