Operations Manager, Senior Services
About The Position
The Operations Manager, Senior Services organizes, coordinates, and directs major functions and activities involved in implementing Senior Services programs, services, and projects, as well as operating the senior center. The position supervises senior center staff and volunteers. The Deputy Director, Senior Services assigns work in general terms and reviews completed work for accuracy and the nature and propriety of the final results. The Operations Manager serves as the Division's point of contact when the Deputy Director is unavailable and as the second-in-command in the Division. The role supports annual planning, manages center operations and programs, coordinates nutrition and transportation activities, maintains reports and records, conducts outreach, and oversees classes and special projects. Work is typically performed in an office, in a vehicle, and on senior outings, with possible exposure to hazardous conditions.
Requirements
- Bachelor's degree in gerontology, social work, human services, business administration, or a related field, or an equivalent combination of education, training, and work experience.
- Five years of progressively responsible experience in senior services or closely related experience, or an equivalent combination of education, training, and work experience.
- Valid State of Georgia driver's license.
- Valid CPR, First Aid, Defensive Driving, Serv Safe, and CACTS certifications, or ability to obtain them within the first 90 days of employment.
- Eligibility to work with elders in Georgia, evidenced through the required federal digital fingerprint background check.
- Knowledge of multipurpose programs serving older adults, human services practices and procedures with emphasis in gerontology, the Older Americans Act, public relations, and County and facility policies and procedures.
- Proficiency with Microsoft Office applications, including word processing, email, Teams, and Excel spreadsheets.
- Independent judgment and discretion; ability to supervise staff and apply County policies; research, organize, and promote programs; work within budgets and track spending; prepare clear written reports; establish effective working relationships; and communicate effectively.
- Ability to remain seated for extended periods, lift more than 20 pounds unassisted, use senses including color, depth, and texture perception, and safely operate a motor vehicle, including a multi-passenger vehicle.
Nice To Haves
- One or more years of experience working with the senior population.
- Three or more years of experience supervising staff and/or volunteers.
- One or more years of experience managing programs and facilities.
Responsibilities
- Serve as the Division's point of contact when the Deputy Director is unavailable and as the second-in-command in the Division.
- Assist the Deputy Director in preparing the division's annual plan, including estimated costs and new or expanding programs and services.
- Manage senior center operations; plan, implement, and evaluate monthly programs to meet contract requirements; assign, supervise, evaluate, and train staff; resolve complaints; coordinate the nutrition program with the Food Service Manager; and ensure compliance with health department, fire code, and ARC/DAS requirements.
- Complete monthly Center reports, maintain records, and assist with annual client satisfaction surveys.
- Provide technical assistance to senior groups within the Center.
- Supervise the Food Service Manager, Wellness Coordinator, Kinship Care Coordinator, and Driver/Center Aides.
- Coordinate group transportation with the Transportation Manager.
- Perform client intake and coordinate membership registration with the Administrative Manager.
- Coordinate special projects and activities, including out-of-town trips, Senior Games, arts and crafts, exercise classes, enrichment opportunities, ceramics, athletics, and other leisure activities.
- Oversee senior and community-based classes, including recruiting instructors, collecting eligibility documents, maintaining attendance records, and promoting classes.
- Conduct outreach to involve residents age 60 and older in programs and services; prepare calendars and special-event publications for county distribution; and, as applicable, maintain and advertise virtual activities and educational opportunities.
- Serve on the County safety committee as the Senior Services representative and distribute relevant information to staff.
- Attend assigned trainings and participate in ARC Center Manager meetings and trainings.
- Safely operate county vehicles, including multi-passenger vehicles.
- Perform other related duties as required, including assignments related to agency MOUs and contracts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
