Senior Manager, Trust Services & Operations

First National Bank of Omaha•Omaha, NE

7d•Onsite

About The Position

The Senior Manager, Trust Services & Operations oversees the operational aspects of trust and wealth administration and fiduciary services. The role ensures efficient, compliant, and high-quality service delivery while managing a team of trust operations professionals. It requires knowledge of fiduciary regulations, trust governance practices, and operational excellence in a regulated environment. The position owns day-to-day trust and wealth operations, including account administration, asset management, onboarding, fiduciary reporting, trust accounting, reconciliations, and financial reporting. It establishes performance measures and quality assurance, analyzes operational data, reports on performance, and leads efforts to improve efficiency, reduce risk, and enhance client service. The Senior Manager leads and develops the trust operations team, oversees compliance with applicable regulations and internal policies, coordinates with Compliance and Legal on examinations and audits, and manages remediation of regulatory findings. The role also oversees trust systems, budgets, documentation, continuity planning, vendors, and operational projects. It partners with Wealth Advisors, Trust Officers, Relationship Managers, Legal, Compliance, First Line Risk, and Audit, and represents trust operations to internal stakeholders, senior leadership, and regulatory examiners. This is an onsite role at the posted location; the work location may change based on business needs. Compensation is listed at $83,355.00–$141,704.00, with the specific starting pay and final offer dependent on experience, education, and skill level. Candidates must have unrestricted work authorization and must not require future sponsorship.

Requirements

Bachelor's degree in Business, Finance, Accounting, or a related field, or equivalent work experience.
Minimum 7–10 years of experience in trust operations, fiduciary services, or a related field.
Minimum 3–5 years of people-management experience.
Demonstrated experience managing operational teams and driving performance improvements.
Strong understanding of regulatory compliance requirements in a trust environment.
Deep knowledge of operational processes; preferably in trust operations administration, fiduciary principles, and settlement processes.
Proven leadership and people-management skills, including the ability to develop high-performing teams.
Excellent analytical and problem-solving abilities.
Strong project-management and organizational skills.
Effective communication skills, including the ability to explain complex trust concepts to diverse audiences.
Ability to manage multiple priorities in a fast-paced, regulated environment.
Strong attention to detail, commitment to accuracy, and customer-focused dedication to service excellence.
Unrestricted work authorization with no need for future sponsorship.

Nice To Haves

Strong understanding of OCC trust regulations and state fiduciary laws.
Certified Trust Operations Professional (CTOP) or similar professional certification.
Experience with trust accounting systems such as FIS or Fidelity.
Previous experience in a bank trust department or wealth management organization.
Knowledge of investment operations and portfolio accounting.
Experience managing regulatory examinations and audits.

Responsibilities

Oversee day-to-day trust and wealth operations, including account administration, asset management, onboarding, and fiduciary reporting.
Develop and implement operational policies, procedures, and workflows for efficient trust administration.
Monitor service standards and timely completion of account transactions, tax reporting, deposits, and distributions.
Manage trust accounting, reconciliations, and fiduciary account financial reporting.
Lead initiatives to improve efficiency, reduce risk, and enhance client service.
Establish and monitor operational KPIs, analyze data, and report performance, service levels, and productivity to senior leadership.
Implement quality assurance programs and track regulatory examination findings and remediation.
Coach and mentor team members, provide performance feedback, conduct meetings, allocate workloads and resources, identify training needs, and support talent acquisition and onboarding.
Ensure trust operations comply with OCC regulations, state fiduciary laws, and internal policies.
Coordinate with Compliance and Legal on examinations, audits, and inquiries; implement controls, corrective actions, and appropriate records-retention practices.
Oversee annual account reviews and documentation of fiduciary decisions, including appropriate handling of conflicts of interest, self-dealing prohibitions, and fiduciary duties.
Oversee trust accounting systems and technology platforms; work with IT and vendors on enhancements, upgrades, and issue resolution.
Manage operational budgets and expenses, maintain procedures and training materials, and lead or participate in operational, system, and regulatory projects.
Ensure business continuity and disaster recovery preparedness and manage vendor relationships for trust-related services.
Partner with Wealth Advisors, Trust Officers, Relationship Managers, Legal, Compliance, First Line Risk, and Audit to support client service and fiduciary matters.
Communicate operational updates, process changes, and service impacts; participate in cross-functional initiatives and represent trust operations to stakeholders, senior leadership, and regulatory examiners.
Approve operational procedures and workflow changes, allocate resources and prioritize work, authorize routine transactions and distributions within established guidelines, and escalate complex matters to the Managing Director.
Approve vendor selections and service agreements within delegated authority and make hiring, performance-management, and compensation recommendations.