Senior Operations Associate, Labs

DoorDash USA•Dallas, TX

8h•Hybrid

About The Position

DoorDash Labs, an independent team within DoorDash, explores robotics and automation to transform last-mile logistics. The Senior Operations Associate helps scale drone delivery across multiple partners and cities in Texas and Tulsa, Oklahoma. The role owns regional operational workstreams and works closely with drone partners, local teams, and cross-functional stakeholders to improve delivery reliability, support market expansion, and create a consistent experience as the network grows. The associate connects on-the-ground activity with regional performance, using data and field observations to identify gaps, prioritize opportunities, and drive solutions from diagnosis through implementation. The role manages a large team across multiple sites and cities, setting priorities, coaching team members, and promoting consistent execution. It also serves as an operational point of contact for multiple drone partners, aligning shared priorities, ensuring follow-through, and applying lessons from individual sites across markets. The position requires independent operation, influence without direct authority, and the ability to balance immediate operational needs with scalable processes. It also supports community engagement and adoption by bringing local feedback into drone delivery launches and improvements. This is a hybrid role based in the Dallas Metro area, with regular travel to partner operations and launch sites across Texas and Tulsa, Oklahoma.

Requirements

Experience managing complex operations or leading projects across multiple sites, markets, or partners.
Ability to bring structure to ambiguous challenges, prioritize competing needs, and carry work from problem identification through solution implementation and impact measurement.
Comfort using SQL and dashboards to understand performance and connecting data with on-the-ground observations.
Clear communication and relationship-building skills with external partners and internal teams; ability to establish shared priorities and follow through on commitments.
Comfort discussing performance candidly, surfacing risks early, and making recommendations that support decision-making.
Ability to remain composed as live operations change, with a strong commitment to safety and consistent execution.
Willingness to travel regularly across Texas and Tulsa, Oklahoma.

Nice To Haves

Curiosity about how AI tools can improve workflows and help teams deliver faster, more reliable service to customers and merchants.

Responsibilities

Monitor performance across cities and drone partners; investigate delivery reliability and operational-efficiency gaps and drive action plans with clear ownership and follow-through.
Coordinate day-to-day operations with multiple drone partners, align priorities, surface risks, and resolve issues affecting shared operations.
Independently diagnose operational challenges, recommend solutions, coordinate execution across internal teams and external partners, and escalate decisions with context and proposed next steps.
Develop and improve SOPs, launch checklists, escalation paths, and operating routines that establish consistent standards across partners and markets.
Coordinate operational readiness for new sites and cities, track dependencies, resolve blockers, and support launches through stabilization.
Use SQL, dashboards, and field observations to identify root causes, test changes, and scale successful approaches across the region.
Use AI tools to streamline workflows and help support customers and merchants faster.
Partner with local teams and community-facing stakeholders to support awareness, address questions, and translate merchant and consumer feedback into operational improvements.
Manage and coach a large team across multiple sites and cities, set clear priorities, and hold the team accountable for consistent execution.
Travel regularly across Texas and Tulsa, Oklahoma, to support partners, site operations, and new launches.