Senior Associate, Operational Intelligence, Labs

DoorDash USA

13d•$93,800 - $138,000

About The Position

DoorDash Labs builds autonomous delivery robots and autonomy solutions for DoorDash’s delivery platform. Operational Intelligence is a technical team within Technical Operations that develops internal applications, data integrations, and AI-powered workflows to help the robotics fleet operate reliably and efficiently. The team works closely with fleet support, service, Engineering, and Product to turn operational challenges into practical technical solutions, improve access to information and decision-making, and reduce manual work. The Senior Associate, Operational Intelligence is a hands-on individual contributor whose core responsibility is software development. The role builds and maintains applications, integrations, and automation that improve operations. The position owns defined features and projects from problem discovery through development, testing, rollout, and ongoing support, and contributes to transitioning the team’s systems to a production-grade architecture.

Requirements

3–5 years of hands-on experience developing and maintaining software in production environments.
Understanding of how frontend and backend systems work together, including HTTP, client-server communication, authentication, and data flow across services.
Experience designing and consuming REST APIs.
Experience deploying and operating containerized applications using Docker and Kubernetes.
Experience with CI/CD pipelines, such as Buildkite, and GitHub workflows including pull requests, code review, and branching.
Ability to write, debug, and maintain Python and JavaScript code, and use SQL to investigate, transform, and validate data.
Effective use of LLMs and AI-assisted development tools, with an understanding of their strengths and limitations and the ability to explain, test, and maintain generated code.
Experience with APIs, databases, and system integrations, including diagnosing failures across connected systems.
Comfort using the command line and collaborating through Git, GitHub, and issue-tracking tools.
Curiosity and a root-cause-first approach, distinguishing workarounds from durable improvements.
Clear communication with technical and nontechnical audiences; ability to document and explain progress, tradeoffs, and results.
Ownership of defined projects, reliable follow-through, early communication of blockers, and proactive identification of opportunities to improve team practices.
Interest in applying development skills within an Operations organization and working closely with the users of the systems built.

Responsibilities

Design and build full-stack features connecting frontend interfaces to backend services and data stores.
Instrument services with logging, metrics, and alerting to detect and diagnose failures.
Partner with DoorDash Engineering and platform teams to align systems with company infrastructure standards.
Work with operational users to identify recurring challenges, turn feedback into technical requirements, and deliver improvements through rollout.
Develop integrations and data workflows using APIs, databases, and automated jobs to connect systems, improve information quality, and reduce manual handoffs.
Contribute to AI-powered troubleshooting and decision-support capabilities, evaluating accuracy, usefulness, reliability, latency, and operating cost.
Use version control, code review, automated testing, and staging environments to validate changes before deployment.
Investigate application and integration failures, identify root causes, implement fixes or mitigations, and communicate findings to stakeholders.
Improve operational reporting by validating data relationships, metric definitions, and decision-support outputs.
Create technical documentation, troubleshooting guides, and user resources.
Measure the impact of work through adoption, time saved, reduced manual effort, and workflow quality improvements.
Lead the transition of Operational Intelligence systems to a production-grade architecture, including design decisions and migration.
Mentor Operational Intelligence Associates on code quality, testing practices, and documentation standards.