Senior Operations Analyst

Berkley•Chicago, IL

3d•Hybrid

About The Position

Berkley Select is evolving its operating model to support continued growth, increased underwriting complexity, and greater use of data, automation, and AI-enabled capabilities. The Senior Operations Analyst plays a critical role in advancing this evolution by designing, implementing, and governing modern operational processes that are scalable, well-controlled, and insight driven. This role addresses current gaps in end-to-end process ownership, analytics-driven decisioning, and sustainable adoption of new tools, ensuring that operational enhancements are executed effectively and embedded into day-to-day operations. This role will continue to evolve as AI and advanced analytics capabilities mature. The Senior Operations Analyst is expected to build foundational knowledge of AI-enabled operational tools and their application within regulated environments, support the integration of AI capabilities in a manner that emphasizes transparency, control, and risk awareness, continuously develop skills in data literacy, automation, and analytical techniques to support future operational needs, and contribute to shaping best practices for the responsible use of AI within Berkley Select Operations.

Requirements

Bachelor’s degree or equivalent experience.
5+ years of experience in operations, process improvement, analytics, or operational risk.
Experience supporting operational change or transformation initiatives.
Strong analytical, problem-solving, and communication skills.
Experience documenting and improving end-to-end business processes.
Success in this role requires strong interpersonal and leadership skills, particularly in a collaborative, relationship-driven environment.
Influence Without Authority: Ability to drive outcomes and alignment across teams without direct reporting relationships.
Clear & Practical Communication: Translates complex processes, data, and AI concepts into clear, actionable messages for diverse stakeholders.
Change Agility: Comfortable navigating ambiguity and helping others adapt to new tools, processes, and ways of working.
Critical Thinking & Judgment: Evaluates trade-offs thoughtfully, balancing efficiency, risk, and business impact.
Ownership Mindset: Takes accountability for outcomes, not just analysis or recommendations.
Collaboration & Partnership: Builds trust-based relationships with Operations, Underwriting, Technology, and Risk partners.
Attention to Detail with Strategic Perspective: Maintains precision while keeping broader operational objectives in focus.

Nice To Haves

Experience in insurance, financial services, or other regulated environments.
Exposure to automation, AI-enabled tools, or advanced analytics in an operational context.
Familiarity with Lean, Six Sigma, or continuous improvement methodologies.
Experience with tools such as Excel, Power BI, Tableau, Visio, or similar platforms.

Responsibilities

Lead analysis, design, and implementation of future-state operational processes aligned to Berkley Select’s underwriting and service model.
Identify inefficiencies, manual handoffs, and process risks, recommending improvements that enhance scalability, quality, and control.
Own process documentation, including workflows, procedures, and control mappings.
Partner with Technology and Business teams to implement automation and AI-enabled solutions (e.g., workflow automation, document processing, decision-support tools).
Evaluate operational readiness, risk implications, and control requirements related to AI-supported processes.
Use data and analytical insights to identify trends, capacity constraints, and improvement opportunities.
Develop and maintain operational metrics, dashboards, and reporting to monitor throughput, quality, service levels, and risk.
Translate operational data into clear insights and recommendations for leadership.
Support forecasting and capacity planning using data-driven approaches.
Ensure new and existing processes are designed with appropriate controls to meet internal risk management and audit expectations.
Partner with Risk, Compliance, and Audit teams on control testing, issue remediation, and documentation.
Proactively identify operational risks associated with growth, process changes, and technology adoption.
Serve as a key liaison between Operations, Underwriting, Technology, Risk, and Finance.
Support change management efforts, including training materials, job aids, and adoption monitoring.
Act as a subject matter expert during pilots, rollouts, and post‑implementation reviews.