Customer Service Specialist
About The Position
Provides on-site operations support across copying and production, sorting, mailing, bindery, shipping and receiving, and related customer services. Operates high-volume duplicating and production equipment, performs copying and finishing tasks, handles incoming and outgoing mail and supplies, and maintains or troubleshoots customer-site copier equipment. The role may also include scanning and imaging, filing, reception on a temporary or occasional basis, meeting-room setup, light maintenance, housekeeping, and other building-support functions. Reports to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on the site’s personnel configuration.
Requirements
- High school diploma or GED.
- 1–2 years of related work experience.
- Basic computer skills, including proficiency with Microsoft Office Suite.
- Excellent customer-relations and verbal-communication skills.
- Ability to work independently and flexibly to complete projects.
- Ability to determine appropriate packing methods and materials and check incoming-material packing slips for accuracy.
- Ability to understand mail-delivery instructions and troubleshoot and solve problems.
- Ability to read and comprehend technical information in manuals, parts books, and related publications.
- Knowledge and understanding of shipping and receiving procedures.
- Ability to meet the role’s physical demands, including lifting or moving items up to 50 pounds and pushing or pulling wheeled machines that may weigh up to 400 pounds.
Nice To Haves
- Related copy-job experience.
- Working knowledge of copier and related equipment and repair.
- Basic electronics knowledge.
- Valid driver’s license and minimum auto insurance coverage as required by Ricoh, if applicable.
- Understanding of Ricoh Services Portfolio and Technology.
Responsibilities
- Run high-volume production copy machines and perform binding and finishing work.
- Inspect convenience copiers daily for quality and proper operation, clear paper jams, and report specific problems to technicians.
- Perform basic equipment troubleshooting, escalate service calls to technicians, and coordinate customer-requested service calls.
- Set up equipment for customer use, including adding toner and stocking paper.
- Scan and image documents.
- Provide reception services on a temporary or occasional basis, if required.
- Maintain management records, supply inventories, daily meter and service logs, and job logs; capture data for Ricoh MOR and SPG.
- Distribute office supplies, fax transmissions, and mail to personnel or designated locations.
- Calculate charges for completed jobs, maintain logs, and generate reports as needed.
- Deliver completed jobs to designated customer locations within or outside the site.
- Answer customer questions about job status and feasibility.
- Keep convenience copier areas neat and stocked.
- Handle shipping and receiving activities, including occasional shipping, receiving, and dock work in a mailroom environment.
- Perform filing, purging, and archiving duties as requested.
- Set up meeting and conference rooms, move building occupants within assigned facilities, and perform light maintenance or cleaning as assigned.
- Travel between customer buildings when needed.
- Use assigned production, bindery, shipping, office, and computer equipment to complete contracted jobs.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
