Customer Service Specialist

Sherwin-Williams • East Falmouth, MA

12d • Onsite

About The Position

The Customer Service Specialist supports the success of Sherwin-Williams retail stores by assisting wholesale and retail customers, determining their needs, answering questions about products, and recommending appropriate solutions. The role resolves customer concerns, maintains product knowledge and store presentation standards, and works toward the store’s sales goals. Duties also include processing transactions, maintaining inventory and work order records, stocking and displaying products, tinting and mixing products, cleaning equipment, and assisting with deliveries and warehouse tasks.

The position is based at Store #5425, 10 Village Common Drive, E. Falmouth, Massachusetts 02536. The role involves contact with customers, including minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other items of value. A criminal-history review is required. Applicants must be at least 18, authorized to work without current or future visa sponsorship, and hold a valid, unrestricted driver’s license. They must be able to lift and carry up to 50 pounds frequently and up to 70 pounds occasionally, with or without reasonable accommodation, and be willing to work scheduled hours that may include evenings and weekends.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without needing employment-visa sponsorship now or in the future.
• Must have a valid, unrestricted driver’s license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• For internal Sherwin-Williams applicants: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• For internal Sherwin-Williams applicants: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• Health benefits, including medical, dental, and vision coverage.
• Flexible Spending Accounts (FSAs).
• Disability coverage.
• Security, retirement, and savings benefits.
• Generous time-away-from-work package, including personal leave, paid parental leave, medical leave, vacation, and holidays.
• Benefits designed to support health and well-being, career development, and connection.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed