Customer Service Specialist

Sherwin-Williams • Union City, GA

12d

About The Position

The Customer Service Specialist supports the success of Sherwin-Williams retail stores by assisting wholesale and retail customers, identifying their needs, answering questions about products, and recommending suitable solutions. The role focuses on excellent customer service and sales, resolving concerns promptly, maintaining product knowledge, and keeping products and store areas in high-quality, presentable condition while meeting store sales goals.

The position involves contact with customers, potentially including minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other items of value. Sherwin-Williams states that it reviews criminal history to protect its business, operations, reputation, and the safety of customers, staff, vendors, contractors, and the public. Employees must be willing to work all scheduled hours, which may include evenings and weekends, and must be able to perform the stated lifting and material-retrieval duties with or without reasonable accommodation.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without requiring employment visa sponsorship now or in the future.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Previous experience selling paint and paint-related products.
• Previous experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Stay knowledgeable about products and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes a range of benefits related to health and well-being, career development, community connection, retirement, health care, and commuting; details are available through its benefits website and eligibility may vary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed