Customer Service Specialist

Sherwin-Williams • Minot, ND

8d • $17 - $18 • Onsite

About The Position

Customer Service Specialists support Sherwin-Williams retail stores by working with wholesale and retail customers to understand their needs, answer product questions, recommend appropriate solutions, resolve concerns, and help ensure customer satisfaction. They maintain knowledge of product features and store standards while working toward sales goals. This part-time position is based at Store #703380, 508B 20th Ave, Minot, ND 58701, and pays $17.02 per hour to start.

The role includes customer contact, potentially with minors, and access to payments, electronic equipment, personal information, merchandise, and other valuables. Sherwin-Williams states that a criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, employees, vendors, contractors, and the public.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without now or future sponsorship for employment visa status.
• Must have a valid, unrestricted Driver’s License.
• Must be able, with or without reasonable accommodation, to retrieve materials from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
• Internal Sherwin-Williams applicants must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
• Internal Sherwin-Williams applicants must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with company policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• A wide range of benefits, with offerings candidates may be eligible for if hired.
• Benefits are described as supporting health and well-being, career development, connection, retirement, health care, total well-being, and daily commuting.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed