Customer Service Specialist

Chart Industries•Windsor, CT

10d

About The Position

Howden, a Chart Industries Company, is seeking an upbeat and efficient Customer Service Specialist to join its customer care team. The role provides timely and professional information to internal and external customers, supporting a quick-turnaround product line. The specialist responds to customers and channel partners, processes orders, shares pricing and lead-time information, prepares materials for the Sales Team, and resolves customer issues.

Requirements

High school diploma or equivalent.
At least 2 years of experience in a customer service role.
Order-entry experience in an ERP system.
Excellent clerical skills.
Experience with contract review or administration.
Proficiency with Microsoft Office products such as Excel, Word, and Access.
Effective verbal and written communication skills.
Ability to respond appropriately under pressure.
Strong order-entry and database skills.
Excellent organizational skills.

Nice To Haves

Experience with Baan.

Responsibilities

Promptly provide external customers and channel partners with quotations, pricing, and lead times for a quick-turnaround product line.
Build customer relationships by accurately processing new orders and providing updated lead-time and tracking information.
Prioritize and respond to a moderate volume of daily emails and calls.
Prepare submittal packets for the Sales Team.
Recognize, evaluate, and resolve problems, escalating complaints or issues when needed.