Customer Service Specialist

Sherwin-Williams • Walnut Creek, CA

7d • Onsite

About The Position

Customer Service Specialists support the success of Sherwin-Williams retail stores by serving wholesale and retail customers, identifying their needs, answering questions about products, and recommending suitable solutions. They resolve customer concerns, maintain product knowledge and store presentation standards, and work toward excellent customer service while meeting sales goals.

The role includes customer contact, potentially with minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. Sherwin-Williams has determined that a criminal history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, vendors, contractors, and the public.

The selected individual is expected to work at Store #721017, 2700 N Main St, Walnut Creek, CA 94597-2715. The position may require scheduled evening and weekend hours. Duties may include retrieving and lifting products, tinting and mixing paint, stocking, cleaning, handling deliveries, and assisting with deliveries.

Sherwin-Williams describes its employee offering as including rewards, benefits, and flexibility to support health and well-being; opportunities to learn, develop skills, and grow; and an inclusive team with a commitment to communities. Specific benefits depend on eligibility, and the company directs candidates to its benefits website for details. Compensation depends on the circumstances of each case; the posting does not provide a wage range.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Nice To Haves

• High school diploma or GED.
• At least one year of experience working in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with company policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications, as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• Rewards, benefits, and flexibility to enhance employee health and well-being; eligibility and specific offerings are described on the company benefits website.
• Opportunities to learn, develop new skills, and grow one's contribution.
• An inclusive team and commitment to the company's broader communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed