Senior Network System Administrator`

Joni and Friends•Agoura Hills, CA

23d•$98,000 - $115,000•Hybrid

About The Position

We are seeking a Senior Network System Administrator to join our team. This role involves comprehensive administration and support of our IT infrastructure, including networks, servers, Microsoft tenant, Entra, Active Directory, and more. The ideal candidate will ensure our IT systems are secure, compliant, and performant, supporting our mission to share the gospel and serve people living with disabilities. This is a hybrid position based in Agoura Hills, with specific days in the office and remote workdays. Employment at Joni and Friends is considered a ministry and a calling.

Requirements

Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith
Desire to serve in a growing and dynamic Christian service ministry
Bachelor’s degree in Computer Science or Information Technology OR Associate’s degree and 3-5 relevant IT Certifications required
5+ years of complex network and system administration work experience required
Three or more IT certifications related to administration of Microsoft services, Identity Management, Network Services, IT/Cyber Security, CRM or ERP systems are required
Strong experience with Microsoft Entra ID (Azure AD), including Conditional Access, SSO, and identity governance
Experience managing firewall and network security platforms, preferably Fortinet (FortiGate, EMS, and FortiClient)
Experience with endpoint management using Microsoft Intune, including device provisioning and application deployment
Proven proficiency in network, system and server administration including server virtualization and management of cloud services is required
Working knowledge and experience implementing and supporting Microsoft Active Directory and Microsoft Entra ID (Azure AD) in a hybrid and/or cloud-first environment is required
Experience with security monitoring, log analysis, and incident response across identity, endpoint, and network systems
Expert knowledge of networking concepts, protocols and security is required
Knowledge and 3+ years’ experience supporting VOIP telecommunications systems and mobile device configuration is required
The ability to install and upgrade hardware systems, learn new software systems, train others to use the systems and coordinate multiple projects simultaneously is required
Ability to effectively organize and prioritize a wide range of daily tasks with varied deadlines is required
Good judgment required in recognizing and maintaining confidentiality of sensitive information
Must enjoy working with others in a team environment and be flexible to meet the requirements of the department and ministry
Must be dependable, cooperative, flexible, and exhibit enthusiasm and initiative
Must support a flexible schedule and work evening/weekend hours when needed
Good interpersonal communication skills both verbal and written and the ability to effectively organize and prioritize a wide range of daily tasks with varied deadlines are necessary
Must be detail oriented, committed to accuracy, a collaborator and self-starter who is flexible and able to work independently
Must demonstrate a keen sense of confidentiality
Strong general computer skills are necessary along with a competent, working knowledge of Windows, Microsoft Excel, Microsoft Word, Microsoft Outlook, and the Internet

Nice To Haves

Experience with scripting or automation (PowerShell or equivalent) strongly preferred
Understanding of Christian ministry and specifically Joni and Friends is desirable

Responsibilities

Administration and implementation of IT Infrastructure including networks, servers, Microsoft tenant, Entra, Active Directory and more
Setup and ensure LAN/WAN system and services are compliant with the organization’s guidelines and procedures including SD-WAN, VLAN segmentation, and secure remote connectivity
Monitor and ensure LAN/WAN performance meet organizational needs including performance, resiliency, and traffic routing across distributed locations
Maintain domain name registrations and certificates needed for organization’s operations including SSL certificates, SSO certificates, and expiration monitoring
Configure email services – Microsoft Exchange Online or Server and Microsoft 365 software
Ensure systems are properly configured and Operating Systems are updated and secure including endpoint compliance policies, patching, and device security baselines
Provide IT support escalation for complex support issues related to IT systems, software, and hardware
Track software usage and licensing to ensure legal compliance including Microsoft licensing, SaaS subscriptions, and vendor licensing portals
Troubleshoot remote access connectivity issues including VPN, conditional access, and endpoint compliance-related access issues
Create, implement, enforce, and monitor security policies, strategies, and procedures to protect the data and systems of the organization
Configure and maintain security for all aspects of the Microsoft tenant, domain, network, servers, email, software systems, and end-user computers
Install, configure, and maintain enterprise security platforms including Fortinet (Fortigate, FortiClient, EMS, and related services), Microsoft security tools, and endpoint protection platforms
Implement and maintain Single Sign-On (SSO) and Multi-Factor Authentication (MFA) for all major software systems including enterprise application registration, SSO configuration, certificate lifecycle management, and identity governance
Monitor, investigate, and respond to security events and alerts across systems including firewall, endpoint, and identity platforms
Support VOIP telecommunication system and on-going needs of organization
Ensure voice and conferencing capabilities for headquarters and field operations is working properly and engage vendor for support and new services when needed
Configure and troubleshoot mobile devices, connectivity, and integration to our software systems
Implement and oversee Security Administration of major software systems used by organization
Administer and support cloud-based SAAS platforms, CRM and ERP systems used across the organization including integration with SSO, user provisioning, and access control
Utilize Intune to secure, control and manage organizational devices and applications including Autopilot deployment, Win32 application packaging, compliance policies, and device lifecycle management
Administer all Microsoft 365 systems such as Teams, Sharepoint, OneDrive, etc. including security configuration, sharing controls, and governance policies
Automate system administration tasks using scripting and modern tooling (PowerShell, APIs, or equivalent)
Research and implement integrations between enterprise systems to improve efficiency and security
Complete training or self-study to gain knowledge and/or certifications for new software systems to ensure proper administration and security
Research and implement innovative and automated approaches for system administration tasks and operational efficiencies that will save time and effort including scripting, automation, and process optimization
Lead and guide vendor engagement for enhanced services and support of systems
Manage network printers and multi-functional printers, and printing services including cloud printing systems
Interface with vendors to ensure equipment is serviced and supported
Maintain detailed documentation of network and system configurations
Create standard operating procedures and best practices
Communicate and train staff and ITS team members on IT Infrastructure and Systems
Manage data backups of critical systems and maintain offsite/cloud data storage including cloud backup platforms and protection against data loss or ransomware
Test and verify data backups; perform restoration tasks and minimum annual restoration test including periodic validation of restore procedures and recovery timeline
Remain current with industry related technology standards and best practices
Participate in strategy planning and implement solutions for new or improved IT infrastructure and software systems
Vendor management for outsourced services and support of IT systems
Lead projects and assignments to support the overall IT strategic plan
Complete or participate in annual audits of IT Systems, Infrastructure and Security
Occasional travel may be required
Other duties and projects assigned by supervisor to support department and organizational needs