System Network Administrator
About The Position
Leidos has a new and exciting opportunity for a System Network Administrator in our Intelligence Cyber & Analytics Business Area (CABA). Our talented team is at the forefront in Security Engineering, Computer Network Operations (CNO), Mission Software, Analytical Methods and Modeling, Signals Intelligence (SIGINT), and Cryptographic Key Management. The System/Network Administrator supports the IT requirements of users in the headquarters building and in the enterprise. Provide exceptional customer service and professionalism in support of Field organization users, while being willing to learn, also be willing to be flexible, and be able to manage multiple priorities. The successful candidate will work within a small less than 10 people supporting the customer’s Service Desk to manage IT systems infrastructure and any process related to these systems.
Requirements
- Bachelor’s degree in technical discipline from an accredited college or university is required.
- Clearance must have TS/SCI with Polygraph.
- Candidate shall currently possess and maintain one of the following certifications:
- Updated COMP TIA Security Plus
- Microsoft Technology Associate-IT Infrastructure (MTA-IT)
- Microsoft Certified Solutions Associate – Desktop (MCSA-DT) Windows 7
- Microsoft Certified Solutions Associate – Desktop (MCSA-DT) Windows 8
- Microsoft Certified IT Professional – Windows Client (MCITP-Client) Desktop Support Tech on Windows 7
- Microsoft Certified IT Professional – Windows Client (MCITP-Client) Desktop Admin on Windows 7
- Computer Technology Industry Association. A+ (A+)
- Computer Technology Industry Association - Network + (Network+)
- Computer Technology Industry Association - Storage + (Storage +)
Nice To Haves
- No demonstrated experience is required.
- Five years may be substituted for a bachelor’s degree.
Responsibilities
- On site support from 0800-1600 Monday through Friday
- Provide support for Implementation, troubleshooting, and maintenance for IT systems
- Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
- Provide assistance to users in accessing and using IT systems
- Unlock user accounts, reset passwords, assist with PKI import/renewal, perform file transfers, create accounts, perform data transfer agent responsibilities, resolve VPN account issues, provide accesses.
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Develop and update documentation for SOP’s and troubleshooting procedures.
- Provides Tier 2 (Escalation) problem identification, diagnosis and resolution
- Perform System Troubleshooting & Updates: Identify and resolve system issues, apply configuration changes, and install necessary patches for applications and operating systems.
- Optimize System Performance: Conduct resource utilization assessments, improve operational efficiency, and plan for system capacity expansion.
- Manage the daily activities of configuration and operations of IT systems
- Contribute to technical contract deliverables like weekly/monthly reports, etc.
- Provide support for the escalation and communication of status to agency management and internal customers
- Use a ticketing system, document repository, and customer tools and applications.
Benefits
- Paid Time Off
- 11 paid Holidays
- 401K with a 6% company match and immediate vesting
- Flexible Schedules
- Discounted Stock Purchase Plans
- Technical Upskilling
- Education and Training Support
- Parental Paid Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
