System Network Administrator

Leidos•Laurel, MD

3d•Onsite

About The Position

Leidos has a new and exciting opportunity for a System Network Administrator in our Intelligence Cyber & Analytics Business Area (CABA). Our talented team is at the forefront in Security Engineering, Computer Network Operations (CNO), Mission Software, Analytical Methods and Modeling, Signals Intelligence (SIGINT), and Cryptographic Key Management. At Leidos, we offer competitive benefits, including Paid Time Off, 11 paid Holidays, 401K with a 6% company match and immediate vesting, Flexible Schedules, Discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support, Parental Paid Leave, and much more. Join us and make a difference in National Security! Job Description: Provides support for implementation, troubleshooting and maintenance Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolu t ion for all of the client/server/storage/network devices, mobile devices, etc. Provides Tie r-I (Help Desk) and Tier 2 (Escalation) - problem identification, diagnosis, and resolution. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages Virtual and storage environments; Linux, UNIX and Wind o ws operating systems; install/loads operating system software, trouble s hoots, maintains integrity; and configures v irtual, storage and network compon e nts along with implementing o p e rating systems enhancements to improve reliability and performance. The System/Network Administrator supports the IT requirements of users in the headquarters building and in the enterprise. Provide exceptional customer service and professionalism in support of Field organization users, while being willing to learn, also be willing to be flexible, and be able to manage multiple priorities. The successful candidate will work within a small less than 10 people supporting the customer’s Service Desk to manage IT systems infrastructure and any process related to these systems.

Requirements

No demonstrated experience is required.
Bachelor’s degree in technical discipline from an accredited college or university is required.
Clearance must have TS/SCI with Polygraph.
Five years may be substituted for a bachelor’s degree.
Candidate shall currently possess and maintain one of the following certifications: Updated COMP TIA Security Plus Microsoft Technology Associate-IT Infrastructure (MTA-IT) or; Microsoft Certified Solutions Associate – Desktop (MCSA-DT) Windows 7 or; Microsoft Certified Solutions Associate – Desktop (MCSA-DT) Windows 8 or; Microsoft Certified IT Professional – Windows Client (MCITP-Client) Desktop Support Tech on Windows 7 or; Microsoft Certified IT Professional – Windows Client (MCITP-Client) Desktop Admin on Windows 7 Computer Technology Industry Association. A+ (A+) or; Computer Technology Industry Association - Network + (Network+) or; Computer Technology Industry Association - Storage + (Storage +) or;

Responsibilities

On site support from 0800-1600 Monday through Friday
Provide support for Implementation, troubleshooting, and maintenance for IT systems
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
Provide assistance to users in accessing and using IT systems
Unlock user accounts, reset passwords, assist with PKI import/renewal, perform file transfers, create accounts, perform data transfer agent responsibilities, resolve VPN account issues, provide accesses.
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Develop and update documentation for SOP’s and troubleshooting procedures.
Provides Tier 2 (Escalation) problem identification, diagnosis and resolution
Perform System Troubleshooting & Updates : Identify and resolve system issues, apply configuration changes, and install necessary patches for applications and operating systems.
Optimize System Performance : Conduct resource utilization assessments, improve operational efficiency, and plan for system capacity expansion.
Manage the daily activities of configuration and operations of IT systems
Contribute to technical contract deliverables like weekly/monthly reports, etc.
Provide support for the escalation and communication of status to agency management and internal customers
Use a ticketing system, document repository, and customer tools and applications.