Senior Mortgage Processor (Hybird)

The Park Bank • Fitchburg, WI

4d • Hybrid

About The Position

The Senior Mortgage Loan Processor supports the Mortgage and Retail Production Units throughout the loan production process. The role works with third parties and clients and uses nCino, Encompass, and MeridianLink to onboard mortgage and consumer loans. Day-to-day work includes handling complex loans, evaluating income, communicating with borrowers, realtors, and title companies, and working with loan advisors.

The processor supports lending and underwriting teams by ensuring loans are processed accurately and on time. They review and verify borrower documentation, prepare loan applications for underwriting, communicate documentation needs, order third-party documents, and monitor loan pipeline statuses. The position also requires sound judgment in high-pressure situations, attention to disclosure compliance, and protection of clients’ confidential personal and financial information. Duties may change or be assigned as needed.

Requirements

• High school diploma or equivalent.
• 3–5 years of residential mortgage processing experience and demonstrated knowledge of the mortgage industry.
• Proficiency in Encompass, nCino, MeridianLink, and other integrated software used by the bank.
• Ability to operate effectively and efficiently in high-pressure situations.
• Ability to accurately meet disclosure compliance requirements.
• Ability to maintain confidentiality of clients’ personal and financial information.
• Experience working as part of a team focused on customer experience and satisfaction.

Nice To Haves

• Post-secondary degree or equivalent experience.

Responsibilities

• Ensure timely and accurate loan processing in support of lending and underwriting teams.
• Collaborate with lenders to provide service and respond to inquiries from clients, realtors, and vendors.
• Review and verify borrowers’ income, credit reports, employment histories, and assets to prepare loan applications for underwriting.
• Calculate borrower income, including self-employed income, and determine whether additional documentation is required.
• Communicate with lenders and clients about documentation needed for loan submission or approval, serving as the primary contact for client requests and questions.
• Order third-party documentation required for loan approval.
• Monitor loan statuses and prioritize work using pipeline reports.
• Perform other related duties as required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED