Senior Mortgage Processor (Hybird)

Park Bank • Madison, WI

3d • Hybrid

About The Position

The Senior Mortgage Loan Processor supports the Mortgage and Retail Production Units and works with third parties and clients throughout the loan production process. Using nCino, Encompass, MeridianLink, and other bank-integrated software, the processor onboards mortgage and consumer loans. The role handles complex loans, evaluates borrower income, communicates with borrowers, realtors, and title companies, and works with loan advisors. It provides timely and accurate loan processing support to lending and underwriting teams and serves as a primary contact for client requests and questions.

Requirements

• High school diploma or equivalent.
• 3–5 years of residential mortgage processing experience and demonstrated knowledge of the mortgage industry.
• Proficiency in Encompass, nCino, MeridianLink, and other integrated software used by the bank.
• Ability to work effectively and efficiently in high-pressure situations.
• Ability to meet disclosure compliance requirements accurately.
• Ability to maintain the confidentiality of clients’ personal and financial information.
• Experience working as part of a team focused on customer experience and satisfaction.

Nice To Haves

• Post-secondary degree or equivalent experience.

Responsibilities

• Support lending and underwriting teams by ensuring the timely and accurate processing of loans.
• Collaborate with lenders to provide superior service, including handling inquiries from clients, realtors, and vendors.
• Review and verify borrower income, credit reports, employment histories, and asset documentation to prepare loan applications for underwriting submission.
• Calculate borrower income, including self-employed income, and determine whether additional documentation is required.
• Communicate with lenders and clients about documentation needed for loan submission or approval, serving as the primary point of contact for client requests and questions.
• Order third-party documentation required for loan approval.
• Use pipeline reports to monitor loan statuses and prioritize loans.
• Perform other related duties as required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED