Senior Membership Director

YMCA of Greater Toledo • Sylvania, OH

5d

About The Position

The Senior Membership Director leads the Membership Department at the Sylvania YMCA/JCC and works to provide an exceptional, welcoming, and supportive member experience. The position oversees hiring, training, scheduling, performance management, and supervision of the Member Service team, and leads and supports the Member Experience Director. The director also helps grow membership and retention, build community and corporate relationships, and connect members with YMCA/JCC programs and services.

Requirements

• College degree and 4+ years in health and wellness and customer service (listed as preferred).
• Strong communication, organization, and conflict-resolution skills.
• Ability to work effectively with diverse populations.

Responsibilities

• Recruit, hire, train, schedule, coach, and supervise Member Service staff.
• Lead and support the Member Experience Director.
• Resolve member concerns promptly and professionally while protecting confidentiality.
• Strengthen member satisfaction and retention and connect members to programs and services.
• Ensure tours, Fit 101s, and Getting Started programs are delivered consistently.
• Uphold membership and wellness policies, financial procedures, and fiscal stewardship.
• Build community relationships, grow corporate partnerships, and support the Annual Campaign.
• Shape service standards and grow member engagement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior