Membership Director

YMCA of Southeastern NC•Wilmington, NC

About The Position

The Membership Director supports the YMCA of Southeastern North Carolina’s mission to strengthen community through youth development, healthy living, and social responsibility. The role oversees membership activities, including recruiting new members, retaining existing members, and supervising assigned staff. The director develops and implements procedures and strategies to achieve organizational goals and provides leadership to membership staff at the Nir and Midtown branches to support consistent operations, member engagement, and alignment across locations. The position promotes a member-focused culture, resolves service issues, oversees Member Services administrative support staff, and ensures procedures and membership records are accurate. It also supports financial and administrative operations, including corporate membership billing, Wilmington-area rentals and contracts, payroll approval, budget monitoring, and performance reviews. The director participates in the annual campaign and staff meetings. The YMCA describes its culture as welcoming, genuine, hopeful, nurturing, and determined. The position requires YMCA safety compliance, including maintaining CPR and First Aid certification, responding appropriately to emergencies, reporting incidents and hazards, and helping maintain a safe environment. The role is non-exempt and pays $50,375–$62,968 per year.

Requirements

Previous supervisory experience in member service.
Excellent personal computer skills.
Ability to use Daxko Operations membership software.
Highly attentive to detail.
Ability to relate effectively to diverse groups of people across social and economic segments of the community.
Ability to complete and maintain CPR and First Aid certification.
Ability to perform physical tasks related to safety, including assisting individuals of various ages and physical abilities.
Use a computer for extended periods and communicate using a computer and phone or smart device.
Frequently sit and reach, move around the work environment, and occasionally lift or move up to 10 pounds.

Nice To Haves

Bachelor’s degree in a related field, or an equivalent combination of education and experience.
YMCA or other nonprofit experience.

Responsibilities

Help create a member-focused culture and model relationship-building skills in interactions.
Foster innovation and resolve problems to ensure member satisfaction.
Recruit, hire, train, develop, schedule, and direct Member Services administrative support personnel.
Develop strategies to motivate staff and achieve YMCA of Southeastern North Carolina goals.
Audit implementation of Welcome Desk procedures; review and update procedures and communicate changes to Member Services Leadership.
Coordinate with Leadership Staff as needed on financial transactions.
Audit membership files for accuracy.
Handle rentals and contracts for the Wilmington area.
Handle billing and invoicing for Association corporate memberships.
Participate in and help facilitate staff meetings and Member Service meetings at Wilmington Area YMCA locations.
Ensure staff meets or exceeds goals.
Participate in the annual campaign, recruit campaigners, and serve on planning committees as needed.
Assist with approving departmental payroll according to payroll guidelines.
Monitor portions of the membership annual budget and make adjustments as needed.
Assist with annual performance reviews for department employees.
Provide leadership and direction to membership staff at the Nir and Midtown branches, supporting consistent operations and member engagement.
Perform other duties as assigned.
Maintain CPR and First Aid certification and assist people in need until professional help arrives.
Identify emergency situations and respond according to established procedures.
Report safety incidents and hazards promptly and accurately, and follow YMCA safety protocols and applicable regulations.