Director of Membership
About The Position
The Membership Director and Executive Assistant provides high-level administrative support to the General Manager, Board of Governors, Membership Committee, 1897 Committee, and executive leadership team. The role serves as the primary administrator for membership operations, board governance activities, and executive communications while maintaining professionalism, confidentiality, and strong member service. The position manages membership lifecycle administration and records, supports membership communications and retention, and prepares reports and updates for Club leadership. It also coordinates Board of Governors and 1897 Society governance, meetings, events, and records. In addition, the role provides executive support to the General Manager, manages Club archives and publications, and assists with donor acknowledgments, employee communications, and special administrative programs.
Requirements
- Minimum of three years of experience in membership administration, club operations, or executive administrative support.
- Proficiency in Microsoft Office Suite.
- Strong organizational, administrative, and project management skills.
- Strong verbal, oral, and interpersonal communication and member service skills.
- Exceptional attention to detail and accuracy.
- Demonstrated ability to handle confidential information with discretion and professionalism.
Nice To Haves
- Bachelor’s degree in a related field preferred.
- Experience working with Boards, committees, and senior leadership teams preferred.
- Experience with Club management software, including Jonas and MembersFirst, preferred.
- Experience in a private club environment preferred.
Responsibilities
- Manage membership applications, onboarding, transfers, status changes, retention efforts, and member communications.
- Maintain membership records, prospect pipelines, reports, and archives in Club management systems.
- Serve as the primary liaison for membership inquiries, reciprocal club privileges, and membership-related correspondence.
- Coordinate member memorial communications and monitor Club-related member news and obituary notices.
- Ensure compliance with membership policies, procedures, and onboarding standards.
- Prepare membership reports and updates for Club leadership.
- Support membership retention initiatives by proactively communicating with members and recommending alternative membership classifications.
- Write and submit membership-related articles for the Club’s In Good Company magazine, including new member introductions and membership updates.
- Coordinate and administer Board of Governors meetings, candidate interviews, agendas, materials, minutes, and official correspondence.
- Maintain confidential Board records, governance documents, By-Laws, House Rules, and historical archives.
- Support Board events, Annual Meetings, Nominating Committee activities, and other governance initiatives through scheduling, reporting, and logistics.
- Provide administrative leadership and support for the 1897 Society, including fundraising initiatives, member engagement programs, and the annual 1897 Society dinner.
- Coordinate invitations, attendance management, awards, presentations, and event logistics for Board and 1897 Society functions.
- Provide high-level administrative support to the General Manager, including calendar management, meeting coordination, agenda preparation, and executive correspondence.
- Prepare reports, conduct research, maintain confidential records, and support strategic and committee initiatives.
- Manage Club archives, membership publications, donor acknowledgments, employee communications, and special administrative programs, including locker waitlist administration.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
