MEMBERSHIP DIRECTOR
About The Position
The Membership Director supports the YMCA’s mission to strengthen community through youth development, healthy living, and social responsibility. This position oversees membership operations, including recruiting and retaining members, supervising assigned staff, and developing procedures and methods to achieve strategic goals. The director provides leadership to membership staff at the Nir and Midtown branches, fostering consistent operations, strong member engagement, and alignment across locations. The role helps create a member-focused culture, resolves issues to support member satisfaction, and coordinates membership procedures and administrative operations. It also contributes to campaign and budget activities, staff performance reviews, payroll approval, and related branch and association functions. The position requires maintaining safety practices and certifications as specified by the YMCA.
Requirements
- Previous supervisory experience in member service.
- Excellent personal computer skills.
- Experience with Daxko Operations membership software.
- High attention to detail.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Ability to complete and maintain CPR and First Aid certification.
- Ability to identify emergencies and respond appropriately under established procedures.
- Ability to report safety incidents and hazards promptly and accurately.
- Ability to perform safety-related physical tasks, including assisting individuals of varied ages and physical abilities.
- Follow YMCA safety protocols, OSHA standards, and applicable state and local regulations.
Nice To Haves
- Bachelor’s degree in a related field, or an equivalent combination of education and experience.
- YMCA or other nonprofit experience.
Responsibilities
- Help create a member-focused culture and model relationship-building skills in interactions.
- Foster innovation and resolve problems to ensure member satisfaction.
- Recruit, hire, train, develop, schedule, and direct Member Services administrative support personnel.
- Develop strategies to motivate staff and achieve YMCA of Southeastern North Carolina goals.
- Audit implementation of Welcome Desk procedures.
- Review and update desk procedures and communicate changes to Member Services Leadership.
- Coordinate with Leadership Staff as necessary on financial transactions.
- Audit membership files for accuracy.
- Handle rentals and contracts for the Wilmington Area.
- Handle billing and invoicing for Association corporate memberships.
- Participate in and help facilitate staff meetings and Member Services meetings at Wilmington Area YMCA locations.
- Ensure staff meets or exceeds goals at Nir and Midtown.
- Participate actively in the annual campaign, recruit campaigners, and serve on planning committees as needed.
- Assist in approving departmental payroll according to payroll guidelines.
- Assist in monitoring the membership annual budget and make adjustments as needed.
- Assist with annual performance reviews for employees in the department.
- Provide leadership and direction to membership staff at Nir and Midtown, ensuring consistent operations, strong member engagement, and alignment across locations.
- Perform other duties as assigned.
Benefits
- Flexible medical plans
- Dental plans
- Vision plans
- Supplemental insurance options
- Paid training
- Generous paid time off
- HSA match
- Complimentary nationwide YMCA family membership
- Discounts on YMCA programs, including swim lessons and camps
- YMCA Retirement Plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
