Senior Medical Secretary - Ortho - Great Neck

NYU Langone Health • Village of Lake Success, NY

8d

About The Position

NYU Langone Hospital—Long Island is hiring a Senior Medical Secretary to support daily operations for an orthopedic practice. The role combines administrative and surgical coordination, including scheduling patient visits and procedures in collaboration with other areas of the Medical Center, handling patient communications, and maintaining efficient provider schedules.

The Senior Medical Secretary coordinates surgeries in EPIC, manages physician calendars and operating-room templates, reviews charts for required pre-procedure documentation, and communicates appointment instructions to patients. The position also supports patient access and experience, processes referrals, authorizations, prescriptions and medical records, and helps maintain accurate electronic and paper documentation. The role works closely with physicians, nurses, office staff, Patient Access Center and Central Billing Office colleagues, and may guide or train less senior staff.

The position requires a high school diploma and three years of relevant medical clerical experience, including physician-practice experience and knowledge of medical terminology. The salary range is $61,692.75 annually. NYU Langone describes a comprehensive benefits and wellness package, including financial security benefits, a generous time-off program, employee resource groups, and an employee wellness program.

Requirements

• High school diploma.
• Three years of relevant medical clerical experience.
• Prior physician-practice experience.
• Knowledge of medical terminology.
• Light, accurate keyboarding skills.
• Excellent organizational, interpersonal and communication skills.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Computer literacy.

Responsibilities

• Schedule patient visits, treatments, surgeries and other procedures, including coordinating surgical appointments in EPIC.
• Prepare daily schedules, manage operating-room templates and physician calendars, and create and send calendar invitations.
• Review appointment confirmations and waitlists, contact patients about appointment availability, and reschedule patients when physicians are unavailable or schedules are blocked.
• Communicate appointment and procedure details, including arrival times, preparation, fasting instructions, forms, status updates and changes.
• Review charts to confirm required pre-procedure elements, such as laboratory results, medical clearances and EKGs, are present in EPIC.
• Obtain authorizations, initiate and follow up on pre-authorizations and appeals, arrange peer-to-peer communications when required, and manage patient, referral and authorization workqueues.
• Obtain and document referrals in EPIC and collaborate with other NYU Langone sites to support continuity of care.
• Answer, screen and route calls; take messages; respond to non-clinical questions; and refer clinical questions to an RN, LPN or provider.
• Review in-basket messages and patient emails before routing them to the appropriate provider, and follow up with physicians on outstanding patient-care messages.
• Process prescription refill requests and coordinate with patients and pharmacies on non-clinical prescription questions, referring clinical matters to licensed staff.
• Process, scan, upload, forward and organize documents, mail and faxes, following scanning guidelines and applicable medical-record procedures.
• Release medical records in accordance with HIPAA and Faculty Group Practice return-of-information procedures, document disclosures in EPIC, and fulfill requests within 10 days.
• Prepare routine letters, forms, memoranda, labels, correspondence and other documents; check work for accuracy and completeness and route forms for required clinical information or signatures.
• Support patient access by greeting patients, collecting information, answering questions and directing requests to the appropriate person.
• Promote MyChart use and sign-up and uphold NYU Langone's patient experience expectations, service standards and CARES service strategy.
• Collaborate with colleagues and site management to resolve patient interactions and inquiries, anticipate patient needs, apply the LEARN service-recovery model and escalate issues as appropriate.
• Maintain professional relationships with physicians, nurses and office staff and communicate effectively in person, by phone, in writing and electronically.
• Prioritize work amid changing assignments and deadlines, remain current on policies, protocols and workflow updates, and participate in required training.
• Participate in training staff on registration and office policies and responsibilities, and provide guidance to less senior staff as needed.
• Maintain cleanliness of personal and patient spaces, including waiting areas, and restock supplies as needed.
• Assist with special projects, reports and other duties requested by providers or supervisors.

Benefits

• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Employee wellness program covering physical, mental, nutritional, sleep, social, financial and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED