Medical Secretary - GI - Great Neck

NYU Langone Health • Village of Great Neck, NY

6d • $56,873 - $56,873 • Onsite

About The Position

NYU Langone Hospital—Long Island is hiring a Medical Secretary to support daily operations in its GI practice in Great Neck. The role performs administrative and clerical tasks, including scheduling patient visits and procedures in coordination with other areas of the Medical Center, handling patient calls, and maintaining efficient provider schedules.

The Medical Secretary supports physicians and practice staff by managing appointment and referral workflows, patient communications, medical records, authorizations, forms, messages, calendars, and correspondence. The position also contributes to patient access and experience by providing courteous, timely assistance, coordinating with colleagues and other NYU Langone sites, and following organizational service standards and privacy procedures.

Requirements

• High school diploma.
• At least one year of prior physician practice experience and knowledge of medical terminology, or an equivalent combination of education and experience.
• Written and oral communication skills, including the ability to communicate effectively with all levels of the organization.
• Excellent organizational skills and the ability to prioritize multiple tasks, projects, and assignments.
• Exceptional attention to detail and accuracy.
• Proficiency in Microsoft Office and an electronic health record; light, accurate keyboarding skills.
• Ability to complete multiple tasks efficiently and thrive in a team environment focused on a positive patient care experience.
• Ability to maintain confidentiality and follow applicable medical-record and privacy procedures.

Nice To Haves

• Intermediate knowledge of computer-based scheduling or appointment programs.
• Experience with the EPIC EHR system; EPIC is preferred.

Responsibilities

• Schedule appointments for visits, treatments, and procedures; review confirmation responses and manage waitlists.
• Communicate appointment and procedure details to patients, including instructions, preparation information, forms, schedule changes, and status updates.
• Obtain and follow up on service authorizations, referrals, pre-authorizations, and appeals; arrange peer-to-peer communication when required.
• Answer and screen calls, take messages, respond to non-clinical questions, and direct inquiries to the appropriate person; refer clinical questions to an RN or provider.
• Handle and distribute mail and faxes; prepare routine letters, forms, memoranda, correspondence, labels, and other documents.
• Support patient access by greeting patients, collecting information, answering questions, and directing requests for assistance.
• Maintain professional and cooperative relationships with physicians, nurses, office staff, patients, and colleagues.
• Review assigned in-basket messages and patient emails and route them to the appropriate provider; follow up with physicians on outstanding patient-care messages.
• Promote MyChart use and sign-up and provide non-clinical appointment and procedure instructions.
• Follow scanning practices for outside documents and process, scan, upload, and forward paper and electronic records in EPIC.
• Release medical records in accordance with HIPAA and FGP ROI procedures, document disclosures in EPIC, and fulfill requests within 10 days.
• Complete forms accurately and legibly, secure required signatures, and route forms needing clinical information to an LPN, RN, or licensed provider.
• Manage physician calendars, including creating and sending calendar invitations; reschedule patients when physicians are unavailable or schedules are blocked.
• Receive prescription refill requests, locate prescriptions in the EMR, and route requests to clinical staff for evaluation and processing; communicate with pharmacies and patients to clarify non-clinical prescription issues.
• Maintain Patient, Referral, and Authorization work queues and document referrals received in EPIC.
• Collaborate with other NYU Langone sites, the Patient Access Center, and Central Billing Office to support continuity of care and a positive patient experience.
• Remain current on best practices, policies, protocols, workflow updates, FOCUS trainings, and job-related tasks.
• Maintain cleanliness of personal and patient areas, including waiting areas, and restock supplies as needed.
• Prioritize assignments and complete work accurately and promptly amid changing workloads and deadlines.
• Participate in training staff on registration and office policies and responsibilities, and provide guidance to less senior staff as needed.
• Apply NYU Langone's patient experience standards, CARES service principles, and LEARN service recovery model; escalate issues and share improvement opportunities with leadership.
• Assist with special projects, reports, and other provider or supervisor requests; raise problems or questions with a supervisor.

Benefits

• Comprehensive benefits and wellness package, including financial security benefits, a generous time-off program, employee resource groups, and a holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED