Senior Medical Director-Health Care Delivery

CVS Health • Farmers Branch, TX

7d

About The Position

Oak Street Health is seeking a Senior Medical Director to lead provider teams in a local market during the transition from fee-for-service to value-based care. The role partners with the Regional Vice President to drive operational and clinical excellence, including hospital admissions, quality, patient and clinician satisfaction, and medical cost. To stay connected to patients and the practice, the Senior Medical Director provides primary care in Oak Street clinics 2.5 days per week. The position reports to the Executive Medical Director for the region and provides feedback on the clinical model.

The Senior Medical Director leads and mentors health center Medical Directors, supports their management of teams, communicates organizational priorities, and helps improve provider performance and quality outcomes through data-driven tools and dashboards. The role also interviews, hires, and retains providers, and develops a pipeline of clinical leaders skilled in problem solving, communication, conflict resolution, value-based care, and collaboration.

The role contributes to organization-wide projects and clinical committees across medical management, care management, quality improvement, utilization management, network management, health plan management, documentation and risk adjustment, and clinical compliance and policy development. It represents Oak Street to external partners and builds relationships that advance the organization's mission and economics.

As part of Population Health, the Senior Medical Director supervises Complex Care Teams serving the market's highest-need patients and Transitions Nurses coordinating care for hospitalized patients after discharge. The position partners with population health and quality teams and participates in documentation and coding education and review. Other duties may be assigned.

Requirements

• M.D., D.O., or D.N.P. degree.
• Physicians must be board certified in Internal Medicine or Family Medicine; D.N.P.s must be certified in a primary care domain.
• At least 5 years of experience in outpatient practice.
• At least 3 years of experience in a physician management role or as a medical director managing a medical group of 20 or more providers.
• Extensive clinical leadership experience, including leading and coaching physicians.
• Experience with managed care and/or value-based practice and familiarity with payer-provider collaboration.
• Experience using metrics-driven analysis of cost, quality, and satisfaction data to drive clinical strategy and program redesign.
• U.S. work authorization.
• Commitment to Oak Street's patient population.
• Ability to remain calm in stressful situations.
• Comfort with ambiguity and a strong desire for problem solving.
• Self-awareness and confidence in leadership skills, and eagerness to share those skills with a fast-growing team.

Nice To Haves

• Fellowship training in Geriatrics.
• Additional professional degrees such as an M.B.A., J.D., or M.P.H.
• Excitement about developing and implementing new processes.
• Understanding of managed care and how population health and smart allocation of scarce resources can support high-value care.

Responsibilities

• Lead and mentor health center Medical Directors in the region.
• Supervise center Medical Directors and ensure their priorities align with organizational priorities.
• Support Medical Directors as they manage their teams, answer questions, and communicate updates and business priorities.
• Help provide constructive feedback to providers to improve performance.
• Help Medical Directors use data-driven tools and practices to keep patients well and out of the hospital.
• Review quality dashboards with Medical Directors and implement initiatives to improve quality outcomes.
• Provide a managed-care perspective to Medical Directors as they lead their teams.
• Understand and communicate provider performance and compensation plans.
• Interview, hire, and retain providers throughout the region.
• Develop physician leadership and an internal pipeline of clinical leaders, with support from Provider Services.
• Contribute to organizational projects and clinical committees related to medical management, care management, quality improvement, utilization management, network management, health plan management, documentation and risk adjustment, and clinical compliance and policy development.
• Represent Oak Street to external partners, including payers and providers, and build relationships and partnerships that support its mission and economics.
• Practice primary care in clinics 2.5 days per week alongside provider colleagues.
• Supervise interdisciplinary Complex Care Teams focused on the market's highest-need patients.
• Supervise Transitions Nurses who track hospitalized patients and coordinate post-discharge care.
• Partner with population health and quality teams to advance the care model.
• Participate in documentation and coding activities, including provider education and review sessions.
• Perform other duties as assigned.

Benefits

• Paid vacation and sick time.
• Generous 401(k) match with immediate vesting.
• Medical coverage.
• Dental coverage.
• Vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs.
• Additional resources supporting physical, emotional, and financial well-being, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Ph.D. or professional degree