Senior Medical Director-Health Care Delivery

CVS Health • Farmers Branch, TX

9d • $184,112 - $396,550

About The Position

The Senior Medical Director leads provider teams in a local market and partners with the Regional Vice President to advance operational and clinical excellence. Performance priorities include hospital admissions, quality, patient and clinician satisfaction, and medical cost. The role practices primary care in Oak Street Health clinics 2.5 days per week and reports to the Executive Medical Director for the region. The Senior Medical Director also provides feedback on the clinical model.

The position manages and coaches health center Medical Directors, supports provider performance, reviews quality dashboards, communicates organizational priorities and compensation plans, and leads regional provider recruitment and retention. It develops physician leadership and contributes to organization-wide clinical initiatives and committees.

The role supervises Complex Care Teams and Transitions Nurses, partners with population health and quality teams, and participates in documentation and coding education and review. It also represents Oak Street Health to external partners and develops relationships that support the organization's mission and economics.

Requirements

• M.D., D.O., or D.N.P.; physicians must be board certified in Internal Medicine or Family Medicine, and D.N.P.s must be certified in a primary care domain.
• At least 5 years of outpatient practice experience.
• At least 3 years of experience in a physician management role or as a Medical Director managing a medical group of 20 or more providers.
• Extensive clinical leadership experience, including leading and coaching physicians.
• Experience with managed care and/or value-based practice and familiarity with payer-provider collaboration.
• Experience using metrics-driven analysis of cost, quality, and satisfaction data to drive clinical strategy and program redesign.
• Ability and enthusiasm to develop and implement new processes.
• Self-awareness, confidence in leadership skills, and eagerness to share those skills with a fast-growing team.
• Understanding of managed care and how population health and smart allocation of scarce resources can support high-value care.
• Ability to remain calm in stressful situations.
• Commitment to Oak Street's patient population.
• Comfort with ambiguity and a strong desire for problem solving.
• U.S. work authorization.
• Embodies Oak Street's 'Oaky' values: positive energy, assuming good intentions, creating an unmatched patient experience, driving clinical excellence, taking ownership and delivering results, and being scrappy.

Nice To Haves

• Fellowship training in Geriatrics.
• Additional professional degree such as an M.B.A., J.D., or M.P.H.

Responsibilities

• Lead and mentor health center Medical Directors in the region, ensuring their priorities align with organizational priorities.
• Support Medical Directors in team management, answer questions, and communicate updates and business priorities.
• Help Medical Directors provide constructive feedback to providers to improve performance.
• Help Medical Directors use data-driven tools and practices to keep patients well and out of the hospital.
• Review quality dashboards with Medical Directors and implement initiatives to improve quality outcomes.
• Provide a managed-care perspective to Medical Directors as they lead their teams.
• Explain provider performance and compensation plans.
• Interview, hire, and retain providers throughout the region.
• Develop physician leadership, including a pipeline of internal clinical leaders skilled in problem solving, communication, conflict resolution, value-based care delivery, and collaboration.
• Contribute to organization-wide projects and clinical program committees, including work in medical management, care management, quality improvement, utilization management, network management, health plan management, documentation and risk adjustment, and clinical compliance and policy development.
• Represent Oak Street Health to external partners, including payers and providers, and create relationships and partnerships that support its mission and economics.
• Supervise interdisciplinary Complex Care Teams focused on the market's highest-need patients.
• Supervise Transitions Nurses who track hospitalized patients and coordinate post-discharge care.
• Partner with population health and quality teams to advance the care model.
• Participate in documentation and coding activities, including provider education and review sessions.
• Practice primary care in clinics 2.5 days per week.
• Perform other duties as assigned.

Benefits

• Paid vacation and sick time.
• Generous 401(k) match with immediate vesting.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs.
• Other resources supporting physical, emotional, and financial well-being, based on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Ph.D. or professional degree