Senior Market Outreach Specialist

CLEAResult • Remote - Oregon, OR

4d • $75,000 - $85,000 • Onsite

About The Position

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. We are looking for a talented individual to join our team as a Sr. Market Outreach Specialist delivering residential home energy assessments and supporting energy efficiency program participation for customers primarily located in Clackamas County, Oregon. CLEAResult seeks a candidate with strong technical, outreach, and customer service skills to support program goals and expand community impact. This position will be part of a program team implementing innovative and equitable residential energy efficiency programs. The role is primarily responsible for performing in-home energy assessments and supporting project delivery (~75%) while also being responsible for community outreach, partnerships, and lead generation (~25%). The Sr. Market Outreach Specialist is accountable for documenting and prioritizing customer and home needs, determining program eligibility, and supporting installation of energy efficiency measures. The Sr. Market Outreach Specialist is also accountable for developing and maintaining relationships with local market actors (e.g. non-profits, municipalities, schools, and other service providers), developing strategies to support eligible customer lead generation, communicate the benefits of energy-saving projects to customers of lower and moderate incomes, and provide customer education on technical topics relating to their energy-saving projects. The ideal candidate demonstrates a passion for helping customers reduce energy use and advancing access to programs for underserved and income-qualified communities. Here at CLEAResult, success means you are resourceful, resilient, and kind.

Requirements

• 4–8 years of relevant work experience in home performance, energy efficiency, inspections, outreach, or other in-home customer-facing roles
• Knowledge of residential building systems, HVAC, and energy efficiency measures preferred
• BPI certification (or similar) preferred or ability to obtain
• Strong written and verbal communication skills in both English and Spanish
• Strong customer service and relationship-building skills
• Ability to work independently with minimal supervision in a field-based environment
• Strong organizational skills with attention to detail and accuracy
• Ability to manage multiple priorities, deadlines, and changing program needs
• Reliable transportation required; frequent travel throughout Clackamas County
• Ability to work occasional evenings and weekends as needed to support outreach and community events
• Ability to work in residential environments, including attics, crawlspaces, and variable field conditions
• Ability to pass background check and drug screening (including THC) prior to hire
• Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support.
• Successful hires must pass pre-employment checks.

Nice To Haves

• DOT Requirements If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.

Responsibilities

• Perform Home Energy Assessments & Support Program Delivery (~75%)
• Conduct on-site residential home energy assessments, and work quality verifications including data collection and diagnostic testing
• Communicate program information and next steps clearly to customers in English and Spanish (written and verbal)
• Serve as the primary point of contact for customers throughout the assessment and provide clear handoff to program team for remainder of project lifecycle
• Identify customer needs and recommend appropriate energy efficiency upgrades
• Coordinate with program team and contractors to support timely and compliant installation of measures
• Act as local, on-site program and client representative, developing trusted relationships with customers.
• Maintain strong ongoing communications with participating customers to assess their needs and to receive feedback on their experience with program participation.
• Prepare deliverables for management and clients, report activity in the market and document interactions with stakeholders
• Lead Outreach, Engagement & Customer Lead Generation (~25%)
• Lead outreach efforts to increase awareness and participation in energy efficiency programs
• Build and maintain relationships with community-based organizations, partners, and local stakeholders
• Represent the program at community events, workshops, and outreach activities
• Conduct targeted outreach to Spanish-speaking and underserved communities
• Develop strategies for generating customer leads through partnerships and outreach activities
• Collaborate with internal teams to align outreach activity with program goals and participation targets

Benefits

• Medical, Dental, and Vision Insurance
• company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed