Senior Manager- Strategy, Growth, & Transformation

CREO•Durham, NC

About The Position

The Senior Manager is a leadership position responsible for leading consultants and delivering exceptional client support and services. The role independently leads complex M&A integration and enterprise transformation engagements, manages team performance, sets expectations, and develops strategic plans to achieve high client satisfaction. Senior Managers drive efficiency and revenue, lead staff recruitment, hiring, and training, and foster business development by cultivating relationships with new and existing clients. The position requires strong organization and leadership, as well as the ability to deliver results under tight deadlines. The Senior Manager communicates practice area strategy and goals, supports revenue and expense forecasting and pipeline management, maintains personal billable utilization, and contributes to sales and proposal development. The role partners with the Practice Area Leader on team recruitment, retention, staffing, and development. It manages client expectations and issues, oversees project delivery to scope, schedule, budget, and quality standards, and ensures polished deliverables meet or exceed client expectations and align with the Statement of Work.

Requirements

12 or more years of relevant experience, including at least 5 years as a manager in consulting.
Bachelor’s degree in a relevant field.
Proven track record in business development and cultivating relationships with existing and new clients.
Extensive experience recruiting, interviewing, hiring, managing, and developing staff.
Ability to build and lead high-performing consulting teams that deliver outstanding results.
Demonstrated ability to foster a team culture based on work ethic, intellectual curiosity, and exceptional client service.
Cultural adaptability and ability to modify communication style for diverse clients and settings.
Project management experience, including ERP and other enterprise systems implementations and integrations.
High emotional intelligence and ability to manage diverse teams and client interactions effectively.
Ability to manage intensive workloads and complex tasks under tight deadlines.
Strong problem-solving capabilities and an analytical, innovative, and creative approach.
Ability to manage multiple priorities and shift focus in fast-paced environments.
Exceptional verbal and written communication skills for presentations and reports.
Advanced proficiency in Excel, PowerPoint, and Word for developing analyses and presentations.
Experience engaging with clients at all organizational levels, including private equity sponsors and/or portfolio company executives, and delivering solutions with business insight and professionalism.

Nice To Haves

Experience with a large management consulting firm.
Master’s degree or equivalent postgraduate degree, or a postgraduate degree in progress.

Responsibilities

Communicate practice area strategy and goals to the team, aligning them with company objectives.
Collaborate with the Practice Area Leader to maintain accurate revenue and expense forecasts and pipeline details.
Promote a consulting culture that balances financial goals with client satisfaction.
Maintain personal billable utilization while managing team needs.
Pursue continuous professional development and expertise in the practice area.
Achieve the annual sales target communicated separately.
Develop solutions and write proposals and Statements of Work that clearly communicate value to clients.
Partner with the Practice Area Leader to recruit and retain a high-performing consulting team.
Ensure appropriate staffing, training, and resources to meet revenue and profitability goals.
Use professional development plans to develop staff members.
Ensure staff adherence to CREO’s code of conduct, policies, and procedures.
Manage client expectations and ensure satisfaction with CREO’s delivery.
Anticipate and resolve client issues quickly and efficiently, consulting with the Practice Area Leader on client-related challenges.
Ensure projects are managed to scope, schedule, budget, and quality standards.
Oversee work and create polished client deliverables.
Ensure engagements align with the Statement of Work and meet or exceed client expectations.
Lead complex M&A integration and enterprise transformation engagements.
Lead, manage, and develop consultants, including setting expectations and managing performance.
Drive efficiency and revenue and cultivate relationships with new and existing clients.