Senior Manager - Boston Hub
About The Position
The Senior Manager & Competency Leader leads a local Onsite Technology team and contributes to a global leadership team. The role combines people leadership, technical insight, project delivery, stakeholder influence, and transformation leadership to strengthen engineering capabilities and build a future-ready organization. The Senior Manager develops the team and oversees IT infrastructure projects across the Americas region, including new offices, expansions, relocations, and work with external technology providers. The role is part of Hubs, Offices & Sites Onsite Technology within Digital Technology. This team provides local presence and engineering expertise to support digital products and bridges business stakeholders and product teams. The team works in global agile rhythms, including regular planning, demonstrations, retrospectives, and weekly stand-ups, and uses a hybrid working model. Success means evolving the team into an engineering-driven organization recognized for consistent, high-quality service delivery. Over the next 12 to 18 months, the role will support a shift toward more project and implementation work while strengthening local technology deployments and reliable operations. The Senior Manager will work closely with Regional GMs, Lead Engineers, Competency Leads, and Digital project teams, contributing to regional outcomes and global direction.
Requirements
- Experience leading complex IT infrastructure projects, including new offices, office expansions, or relocations, covering planning, budget management, supplier coordination, risk management, and delivery.
- Experience managing external IT partners delivering onsite technology services.
- Experience driving a transition from traditional IT support toward an engineering-led operating model.
- Experience implementing modern ways of working that improved technology delivery consistency and reliability.
- Experience building and developing technical teams by identifying capability gaps and creating structured development plans.
- Experience establishing effective partnerships with business stakeholders and global technology or product teams.
- Ability to combine strong leadership with practical delivery and create measurable improvements for people and technology.
Nice To Haves
- Experience delivering automation initiatives that improved IT operations or service delivery.
- Experience leading teams using agile ways of working to improve collaboration and delivery outcomes.
Responsibilities
- Lead and develop the local Onsite Technology team.
- Contribute as a key member of the global leadership team and help shape organizational strategy and transformational change.
- Oversee IT infrastructure projects across the Americas region, including new offices, expansions, relocations, and external technology partnerships.
- Strengthen engineering, automation, and proactive technology enablement capabilities.
- Set clear priorities, accountability, and alignment with business objectives.
- Support the shift toward more project and implementation work while strengthening local technology deployments and reliable operations.
- Build trusted partnerships with business stakeholders and digital technology teams.
- Help ensure consistent, high-quality local technology project and service delivery.
Benefits
- Enhanced paid family care leave.
- Life and disability insurance.
- Access to the Headspace App and wellbeing initiatives and programs.
- Colleague discount from day one.
- Eligibility for a bonus scheme when goals are reached.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
