Hub Training Manager

Hayward Holdings, Inc.•Atlanta, GA

3d•Onsite

About The Position

The Hub Training Manager is based at Hayward Holdings Inc.’s Atlanta, Georgia HUB facility and is responsible for managing HUB operations to deliver a strong customer experience. The role develops and executes plans for training customers and employees, maintaining and fulfilling a local supply of key parts, dispatching local service calls for key builders and dealers, and providing additional support to local Sales and Technical Service teams. The position manages and directs HUB Support Specialists, who report to it. The role designs and delivers training across the extended market area, including identifying needs with the local team, developing course offerings and event calendars, creating video, digital, and printed materials, and organizing classroom, field, hands-on, group, industry-event, and webinar training. It also handles event administration and collaborates with regional training and HUB operations peers to develop materials and share practices. The manager works with local and corporate contacts to select HUB inventory, maintain stocking plans and in-stock positions, replenish products, and fulfill parts orders by shipment or local pickup. Additional duties include managing the Mobile Technology Vehicle (MTV), coordinating customer outreach, and establishing a process for the local District Technical Manager team’s warranty and no-charge shipment orders. Travel within the extended market area is approximately 15–20% of working hours. The position reports to the HUB Monday through Friday.

Requirements

At least 3 years of experience in a customer/technical support or training role within the pool industry.
Strong communication skills and a customer-focused approach to business.
Organized, with the ability to plan, prioritize, and manage multiple concurrent tasks.
Resourceful, with strong attention to detail and problem-solving skills.
Strong computer skills, including proficiency with MS Office and other system tools.
Must be able to lift 60 pounds.
Must be able to use power tools such as a drill.
Must report to the HUB Monday through Friday.

Nice To Haves

Experience leading large-group training events.
Experience with CRM platforms such as Salesforce and ERP platforms such as D365.

Responsibilities

Manage and direct the activities of HUB Support Specialists.
Develop and execute a plan for customer and employee training in the extended market area, covering selling, installation, programming, troubleshooting, and repair of Hayward products.
Collaborate with the local Hayward team to identify training needs and create a comprehensive training plan, including courses and an event calendar.
Create training content, materials, and courses in video, digital, and print formats.
Plan and conduct classroom, in-field, hands-on, large-group, small-group, industry-event, and webinar training.
Manage training-event administration, including registration, food, supplies, and giveaways; coordinate staff assistance with setup, facilitation, and administration as needed.
Collaborate with Regional Training Managers and HUB Operations Managers to develop content and share best practices.
Work with local Hayward staff and corporate contacts to determine inventory SKUs and quantities for the HUB.
Review and update stocking plans and inventory positions, replenish stock as needed, and fulfill parts orders by shipment or local pickup.
Develop and execute a local service-call dispatch function for key builders and dealers.
Manage the Mobile Technology Vehicle schedule, maintenance, upkeep, registration, and current product displays.
Coordinate proactive customer outreach with local Hayward teams, including promoting events, training, products, and promotions, and reconnecting with low-volume customers.
Establish a process for receiving and placing the District Technical Manager team’s warranty and no-charge shipment orders.
Travel within the extended market area, approximately 15–20% of total working hours.