Hub Training Manager

Hayward Holdings, Inc.•Phoenix, AZ

3d•Onsite

About The Position

The Hub Training Manager is based at Hayward Holdings Inc.’s Phoenix, Arizona HUB facility and is responsible for delivering a market-leading customer experience by managing HUB operations. The position develops and executes plans for customer and employee training, local parts stocking and fulfillment, local service-call dispatch for key builders and dealers, and other programs that support local Sales and Technical Service teams and drive business growth and customer acquisition. The role directly manages HUB Support Specialists. The manager designs and executes training strategy for customers and employees in the extended market area, working with the local Hayward team to identify needs and creating training plans, content, materials, and courses. Training may be delivered in classrooms, in the field, through hands-on sessions, at industry events, or via webinars. The position also handles event administration and collaborates with Regional Training Managers and HUB Operations Managers to develop content and share best practices. The role determines HUB inventory needs with local and corporate contacts, reviews stocking plans and stock levels, replenishes inventory, and ensures timely fulfillment of parts orders through shipment or local pickup. Additional duties include managing the local Mobile Technology Vehicle, coordinating customer outreach, and establishing an order process for warranty and no-charge shipments in support of the local District Technical Manager team. The role requires travel within the extended market area for approximately 15–20% of working hours and reporting to the HUB Monday through Friday.

Requirements

At least 3 years of experience in a customer or technical support or training role within the pool industry.
Strong communication skills and a customer-focused approach to business.
Ability to plan, prioritize, stay organized, and work on multiple concurrent tasks.
Resourcefulness, strong attention to detail, and good problem-solving skills.
Strong computer skills, including proficiency in MS Office and other system tools.
Ability to lift 60 lbs.
Ability to use power tools such as a drill.

Nice To Haves

Experience leading large-group training events.
Experience with CRM platforms such as Salesforce and ERP platforms such as D365.

Responsibilities

Develop and execute training plans for customers and employees in the extended market area to improve proficiency in selling, installing, programming, troubleshooting, and repairing Hayward products.
Collaborate with the local Hayward team to identify training needs and develop a comprehensive training plan, including course offerings and an events calendar.
Create training content, materials, and courses in video, digital, and printed formats.
Plan and conduct classroom, in-field, hands-on, large-group, small-group, industry-event, and webinar training.
Manage training-event administration, including registration, food, supplies, and giveaways; coordinate with other Hayward staff for event setup, facilitation, and administration when needed.
Collaborate with Regional Training Managers and HUB Operations Managers to develop content and share best practices.
Determine HUB inventory SKUs and quantities with local Hayward staff and corporate contacts; regularly review and update stocking plans and in-stock positions, and replenish inventory as needed.
Ensure timely fulfillment of parts ordered through the HUB by shipment or local pickup.
Develop and execute a local service-call dispatch function for key builders and dealers.
Manage and direct the activities of HUB Support Specialists who report to this position.
Manage Mobile Technology Vehicle scheduling, maintenance, upkeep, registration, cleaning, and product displays for the local market.
Coordinate proactive customer outreach with local Hayward teams, including event and training announcements, product and promotion communications, and reconnecting with low-volume customers to understand their needs and offer support.
Establish a process to receive and place orders for warranty and no-charge shipments in support of the local District Technical Manager team.
Travel within the extended market area for approximately 15–20% of working hours.
Report to the HUB Monday through Friday.