Senior Manager, Warehouse System Solutions
About The Position
The Senior Manager, Warehouse System Solutions leads a team of six regionally assigned system specialists responsible for end-to-end support, optimization, and strategic development of SAP S/4HANA and Extended Warehouse Management (EWM) across the U.S. CS&L network. The role sets the warehouse management systems technology roadmap, promotes standardization across U.S. operations, and is accountable for system performance, project delivery, and continuous improvement. The Senior Manager provides leadership for WMS implementations, system enhancements, and cross-functional initiatives affecting SAP S/4 or EWM. The position oversees consistent support and system performance across facilities while developing the capabilities of the broader network. The role operates in a dynamic, fast-paced logistics environment and requires frequent travel to U.S. warehouse and distribution sites, ranging from 50% to 100% depending on business needs and active initiatives. The manager must be comfortable working in corporate and warehouse/distribution center settings and flexing their schedule to meet business demands. Higher travel intensity may occur during WMS go-lives, pick line resets, major system changes, or operational disruptions.
Requirements
- Bachelor’s degree in Supply Chain, Logistics, Information Systems, Engineering, or a related field.
- At least 7 years of experience in warehouse management systems, with deep expertise in SAP S/4HANA and SAP EWM.
- At least 3 years of people leadership experience, including managing regionally distributed teams.
- Proven experience leading WMS implementations end-to-end, from scoping through stabilization.
- Strong understanding of warehouse operations, inventory management, and distribution processes.
- Demonstrated ability to drive standardization and accountability across multiple sites and regions.
- Excellent communication and stakeholder management skills, with the ability to influence at all organizational levels.
- Willingness and ability to travel 50%–100% based on business needs.
- Ability to work in corporate and warehouse/distribution center settings and flex schedule to meet business demands.
Nice To Haves
- Experience in CPG, food and beverage, or FMCG industries.
- SAP EWM certification or advanced SAP training credentials.
- Experience applying change management methodologies in large-scale technology rollouts.
- Familiarity with complementary warehouse technologies such as ring scanners, automation systems, and WCS/WES platforms.
- PMP or equivalent project management certification.
Responsibilities
- Lead, coach, and develop six Warehouse System Solutions professionals assigned to U.S. regions.
- Set team expectations, KPIs, and accountability standards; conduct one-on-ones, performance reviews, and talent development planning.
- Foster ownership, collaboration, and knowledge-sharing across the team, and develop succession plans for critical roles.
- Standardize system configurations, processes, and best practices across regions and facilities.
- Identify technology opportunities that improve operational efficiency, reduce costs, or improve service.
- Align the systems roadmap with CS&L and business objectives and translate business strategy into measurable technology and process initiatives.
- Lead WMS implementations from planning through go-live and stabilization, delivering on time, on budget, and within scope.
- Oversee UAT, integration, and regression testing for implementations and upgrades.
- Serve as the escalation point for implementation risks, issues, and critical decisions.
- Coordinate regional team resources and workloads to support concurrent projects.
- Oversee day-to-day SAP S/4 and EWM support across the U.S. warehouse network.
- Lead operational initiatives such as pick line resets, inventory root cause analyses, system enhancements, and end-user training.
- Ensure timely resolution of system issues, conduct root cause analysis, and prevent recurrence.
- Monitor system performance metrics and proactively address gaps before they affect operations.
- Serve as the internal subject matter expert and consultant for projects affecting SAP S/4HANA or EWM.
- Partner with IT, operations, engineering, and third-party vendors to evaluate, design, and deliver system solutions.
- Assess the impact of proposed changes to warehouse processes, layouts, or technology.
- Build and maintain relationships with site leadership and regional operations teams.
Benefits
- Health insurance
- Wellness and family support programs
- Life and disability insurance
- Retirement savings plans
- Paid leave programs
- Education-related programs
- Paid holidays and vacation time
- Competitive bonus program with potential for overachievement based on performance and company results
- Within-country relocation support
- Some minimal support for eligible candidates voluntarily moving internationally
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What This Job Offers
Job Type
Full-time
Career Level
Senior
