Senior Manager, Venue EVS & FOH

LA28 (Web)•Los Angeles, CA

2d•$104,000 - $124,000•Onsite

About The Position

The Senior Manager, EVS Venue and FOH shapes the spectator experience at a specific venue during the 2028 Olympic and Paralympic Games. The role creates and delivers the venue’s Event Services operations plan, integrated with the wider organizing committee plan. It covers crowd flows, entry and exit points, queues, staffing, signage, accessibility, spectator facilities, and temporary front-of-house infrastructure. The Senior Manager leads and develops a large Event Services team of supervisors, team leaders, staff, and volunteer hosts to deliver safe, welcoming venue experiences. The position is based onsite in LA28’s Downtown Los Angeles office. Most work takes place in an office setting and involves extended use of computers, phones, and other office equipment. The office has an open-floorplan, cubicle environment. Working hours may vary, including evenings, weekends, and holidays, especially during peak event periods. The role may evolve and include operational responsibilities during the Games. LA28 does not provide relocation assistance.

Requirements

Proven experience as a lead planner, with a minimum of 7 years working in international sports or venues.
Experience leading large teams, with motivational leadership, high energy, and positive relationship-management skills.
Excellent English writing, communication, and presentation skills, including clear and concise delivery to staff, volunteers, and stakeholders.
Proficiency in Microsoft Office suites, strong attention to detail, and high standards for quality output.
Bachelor’s degree or 7 years of equivalent experience in event and venue spectator services.
Ability to work onsite in the Downtown Los Angeles-based office.
Ability to work efficiently in an open cubicle environment and for extended periods using computers, phones, and other office equipment.
Availability to work variable hours, including evenings, weekends, and holidays, especially during peak event periods.

Nice To Haves

Effective negotiation skills with venue and functional-area stakeholders.
Familiarity with Los Angeles and its local culture.
Experience preparing post-event reports on performance, staffing, and revenue.
Knowledge of guidelines and legislation for spectator management at venues.
An entrepreneurial spirit that improves processes and efficiency.

Responsibilities

Create and implement the Event Services operations plan for a specific venue, integrated with the organizing committee’s wider plans.
Plan crowd flows, entry and exit points, queue management, signage, accessibility, and spectator facilities to support smooth ingress and egress.
Complete and track the integrated venue schedule, monitor risks, and enforce Work Health and Safety procedures throughout planning.
Plan and oversee temporary front-of-house infrastructure, equipment, staffing strategies, headcount, and deployment plans.
Manage, train, brief, and motivate Event Services supervisors, team leaders, staff, and volunteer hosts, and deliver the venue-specific training program.
Perform other duties as required, including potential operational responsibilities during the Olympic and Paralympic Games.