Senior Manager, Venue EVS & FOH

LA28•Los Angeles, CA

1d•Onsite

About The Position

The Senior Manager, EVS Venue and FOH shapes the spectator experience at an LA28 venue for the 2028 Olympic and Paralympic Games. The role creates and delivers a venue-specific Event Services operations plan integrated with the wider organizing committee plan. It covers crowd flows, entry and exit points, queues, staffing, signage, accessibility, spectator facilities, and temporary front-of-house infrastructure. The Senior Manager leads a large Event Services team of supervisors, team leaders, staff, and volunteer hosts. The role oversees venue schedules, risk monitoring, Work Health and Safety procedures, staffing and deployment plans, and training to help deliver safe, efficient, and welcoming venue experiences. The position is based onsite at LA28's Downtown Los Angeles office, with work hours that may vary, including evenings, weekends, and holidays, especially during peak event periods. Operational responsibilities during the Games may be required.

Requirements

At least 7 years of experience working in international sports or venues as a proven lead planner.
Experience leading large teams, with motivational leadership, high energy, and positive relationship-management skills.
Excellent English writing, communication, and presentation skills, including clear and concise delivery to staff, volunteers, and stakeholders.
Proficiency in Microsoft Office suites, strong attention to detail, and high standards for quality output.
A bachelor's degree or 7 years of equivalent experience in event and venue spectator services.
Available to work onsite in LA28's Downtown Los Angeles-based office.
Able to work efficiently in an open cubicle environment and spend extended periods using computers, phones, and other office equipment.
Able to work varying hours, including evenings, weekends, and holidays, especially during peak event periods.

Nice To Haves

Effective negotiation skills with venue and functional-area stakeholders.
Familiarity with Los Angeles and its local culture.
Experience preparing post-event reports on performance, staffing, and revenue.
Knowledge of guidelines and legislation for spectator management at venues.
An entrepreneurial spirit focused on improving processes and efficiency.

Responsibilities

Create and implement the Event Services operations plan for a specific venue, integrated with the organizing committee's wider plans.
Plan crowd flow, entry and exit points, queue management, signage, accessibility, and spectator facilities for smooth ingress and egress.
Complete and track the integrated venue schedule, monitor risks, and enforce Work Health and Safety procedures throughout planning.
Plan and oversee temporary front-of-house infrastructure, equipment, staffing strategies, headcount, and deployment plans.
Manage, train, brief, and motivate supervisors, team leaders, and volunteer hosts, and deliver the venue-specific training program.
Perform other duties as required; responsibilities may evolve and include operational work during the Olympic and Paralympic Games.