(USA) Senior Manager, Technology Operations
About The Position
The Senior Manager, Technology Operations, leads the planning and execution of complex technology programs aligned with strategic business objectives. This role oversees risk mitigation initiatives, and performance tracking across multiple projects, ensuring operational efficiency and influencing outcomes. By fostering strong stakeholder relationships and driving collaboration, the position translates business needs into actionable technology solutions. The role champions innovation, accountability, and continuous improvement, enabling the organization to achieve its goals through thoughtful decision-making, collaboration, and clear communication in an evolving technology landscape. The Enterprise Consumer Fraud & Risk team protects Walmart customers, members, and the business by detecting and mitigating fraud throughout the customer lifecycle. This team specializes in Identity Fraud and Risk, driving strategy through data, analytics, and investigative methods to identify emerging threats and assess control effectiveness. Collaborating closely with Product, Engineering, Data Science, and Business teams, the group develops balanced recommendations that align with account security, customer experience, and business objectives. Their efforts enable scalable fraud controls across all tenants, ensuring robust protection and operational excellence.
Requirements
- Extensive experience in technology and business operations, identity fraud and risk, and eCommerce.
- Strong knowledge of technology strategies and their application to business operations and technology solutions.
- Demonstrated skills in stakeholder management, relationship building, and influencing cross-functional teams.
- Skilled working with data, dashboards, KPIs, and analytics partners to understand fraud trends and business impact.
- Ability to translate business requirements into actionable technology initiatives and develop compelling business cases.
- Excellent communication skills to convey complex information clearly and foster collaboration.
- Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.
- 7 years’ experience in project management, program management, program operations, or related area.
- 2 years’ supervisory experience.
Nice To Haves
- Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
- Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Responsibilities
- Provide strategic direction and influence multiple technology operations projects, ensuring alignment with strategic objectives and effective resource allocation.
- Track milestones, risks, blockers, dependencies, launch readiness, and post-launch validation for assigned identity goals.
- Develop and implement technology strategies that support business needs and drive operational efficiency.
- Build and maintain strong stakeholder relationships, influencing decisions and fostering collaboration across teams.
- Monitor initiative performance using key metrics, identifying risks and implementing mitigation plans.
- Translate business requirements into actionable technology solutions, supporting continuous improvement and innovation.
- Maintain clear and current documentation in Confluence including fraud requirements and operating procedures for multiple tenants.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
