(USA) Senior Manager, Technology Operations

Wal-Mart.com USA • Bentonville, AR

3d • Onsite

About The Position

Sitting within a highly cross functional team partnering closely with Walmart+, this role leads the planning and execution of complex strategic objectives focused on preventing fraud and abuse targeting Memberships. Managing multiple risk vectors throughout our customer journeys requires expertise in program and financial management, stakeholder engagement and technology strategy to drive operational excellence. The position involves overseeing project delivery, managing risks and fostering collaboration across teams to ensure successful outcomes. The incumbent will translate business needs into actionable plans, influence stakeholders, and promote continuous improvement while maintaining accountability for performance metrics and resource optimization within a dynamic technology environment. The Fraud Strategy Solutions Team within Enterprise Consumer Fraud Risk at Walmart leads efforts to protect customers and the business by addressing fraud across the customer lifecycle. The team collaborates with Product, Engineering, Data Science, and Compliance partners to develop AI-driven solutions that balance trust, growth, and efficiency. Emphasizing strong program management, stakeholder engagement, and technology strategy, the team delivers innovative solutions aligned with global fraud prevention objectives. This role supports Walmart’s commitment to secure and efficient operations through effective collaboration, decision-making, and accountability in a dynamic environment.

Requirements

• Proven expertise in program and financial management, including budgeting and cost monitoring across multiple projects.
• Strong knowledge of technology strategies and ability to align projects with overall business objectives.
• Experience in stakeholder management with excellent communication and influencing skills to build consensus.
• Ability to define program goals, deliverables, and schedules using program planning tools and techniques.
• Skilled in risk assessment, mitigation, and scenario planning to ensure successful program completion.
• Proficient in monitoring program performance metrics and driving continuous improvement initiatives.
• Demonstrated capability to lead teams, mentor associates, and foster a collaborative work environment.
• Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.
• 7 years’ experience in project management, program management, program operations, or related area.
• 2 years’ supervisory experience.

Nice To Haves

• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
• Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

• Lead the planning, execution, and monitoring of multiple technology projects within a program, ensuring alignment with strategic objectives and budgetary constraints.
• Develop and manage financial plans, track expenditures, and optimize resource allocation to maximize program efficiency and cost-effectiveness.
• Collaborate with stakeholders to translate business requirements into actionable technology solutions, fostering productive relationships and consensus.
• Identify risks and design mitigation strategies to ensure successful program delivery.
• Drive continuous improvement by implementing program management tools and refining processes to enhance operational performance.
• Mentor and develop team members, establishing clear performance expectations and promoting professional growth.

Benefits

• Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior