Senior Manager, Technology Operations

Walmart•Sunnyvale, CA

About The Position

The Senior Manager, Technology Operations develops and manages medium- to high-complexity projects, establishing goals, deliverables, schedules, milestones, accountability, and project modules. The role tracks operational and financial factors, resource use, performance measures, forecasts, costs, deliverables, and risks, and prepares project reports and response plans to support effective decisions and delivery. The position facilitates clear communication and collaboration across teams and stakeholders, presents project updates, resolves ambiguities, and builds working relationships that support project execution. It incorporates feedback and lessons learned, applies business and financial fundamentals and analytical methods to assess project performance, and uses relevant business trends to improve outcomes. The role does not supervise employees. The position requires experience with analytics data models, SQL, Tableau or advanced Excel, technical products such as warehouse management systems and their supporting back-end logic, end-to-end complex project management, profit and loss analysis, strategic cost reduction and revenue recommendations, fulfillment center quality, roadmaps, portfolio performance, and key performance metrics.

Requirements

Master's degree or equivalent in a listed or related field and 3 years of experience in project management, program management, program operations, or a related area; alternatively, a bachelor's degree or equivalent in a listed or related field and 5 years of experience in those areas.
Experience developing data models for analytics using SQL.
Experience visualizing data models for analytics and reporting using Tableau or advanced Excel.
Experience developing technical products, including warehouse management systems and supporting back-end system logic.
Experience managing complex projects end to end and collaborating with cross-functional teams.
Experience conducting profit and loss analysis.
Experience making strategic cost-reduction and revenue-generating recommendations.
Experience partnering with fulfillment center operations teams to drive quality excellence.
Experience creating and maintaining a roadmap to set the future vision and strategic direction of owned space.
Experience measuring, monitoring, and reporting on program portfolio performance.
Experience developing key performance metrics and tracking mechanisms.
The employer will accept any amount of experience with the required skills.

Responsibilities

Develop and document project goals, deliverables, schedules, and milestones for medium- to high-complexity projects.
Create and maintain accountability matrices clarifying roles, responsibilities, and timelines.
Break programs into project modules with assigned tasks and milestones.
Track operational and financial factors that influence project outcomes and provide updates to stakeholders.
Monitor resource use to support accurate reporting and efficient allocation.
Identify risks to project completion and prepare documented response plans, including scenario analysis.
Define and track project performance measures, milestones, and forecasts to address anticipated risks.
Use project management tools to monitor schedules, costs, deliverables, and risks, and prepare timely status reports.
Facilitate communication across teams and stakeholders, ensuring clarity about requirements, updates, and progress.
Present project updates clearly and resolve stakeholder ambiguities.
Build collaborative working relationships to support project delivery.
Provide fact-based project updates, reports, and documentation to support decision-making.
Incorporate feedback and lessons learned into project processes to improve execution.
Stay informed about relevant business trends and apply insights to improve project outcomes.
Apply business and financial fundamentals to monitor project costs, resource utilization, and performance measures.
Apply project management tools and analytical methods to evaluate project performance trends.
Collaborate with teams to integrate insights into project tracking and reporting processes.