Senior Manager Technology Operations

Ameriprise Financial Services, LLC • Minneapolis, MN

7d • $114,500 - $157,400 • Hybrid

About The Position

Provide operational leadership and direction to the Mainframe Database Technology Operations team, a global team of employees, contract personnel, and vendor partners supporting technical business applications and services. The role covers operational maintenance, production support, front-line incident management, development support, and proactive analysis, including solution ideation, recommendations, and implementation. Serve as the operational point person and subject-matter expert for issues, needs, and projects across multiple areas of responsibility.

The position leads technology and security operations, engineering, transformation planning, incident response, vendor engagement, and team development. It collaborates with IT disciplines and senior leadership, maintains technology documentation, supports security audits, and drives continuous improvement and automation. Employees work in the office at least four days per week, with flexibility to work from home one day per week.

Requirements

• Bachelor’s degree in computer science or a related field, or equivalent work experience.
• Minimum 7–10+ years of relevant network security experience.
• 4+ years providing day-to-day oversight or supervision to technical employees and/or vendor partner resources.
• Strong analytical and customer service abilities.
• 5–7+ years of broad technical experience, with proven expertise in a majority of the listed technical areas.
• Strong thought leadership and innovative problem-solving abilities.
• 4+ years of experience and proven success identifying and implementing improvements to configurations, procedures, and processes to increase availability, capability, and efficiency.
• Ability to coach and mentor experienced security staff.
• Experience with large-scale projects and serving as an escalation point.
• Experience in large global financial, enterprise, or service-provider network environments.
• Leadership experience in direct and matrix environments.
• Resource planning and management experience.
• Stakeholder management and communication capabilities up to the C-level.
• Ability to communicate and collaborate on technical and business matters.
• Valid U.S. work authorization that does not now or in the future require employment visa sponsorship.

Nice To Haves

• Experience with Palo Alto, Cisco, or Tufin firewalls.
• Experience with F5 Big-IP, LTM, GTM, or ASM.
• Experience with Infoblox DNS, DHCP, IPAM, or NTP.
• DDoS experience.
• Packet broker experience.
• Packet capture and analysis experience with Gigastor, Wireshark, or Netflow.
• Cloud networking experience with AWS, Azure, Cloudflare, load balancing, security, monitoring, or security groups.
• Automation and scripting experience.
• Network Access Control experience.
• Experience with Cisco Firepower Management, VPN, routing and switching (ISR/ASR/Nexus/Catalyst), wireless, ACI, Meraki, SDWAN, or ISE.
• Network monitoring, capacity management, or performance management experience.
• Knowledge and experience with documentation repositories such as Confluence.
• Knowledge and experience with Agile working practices.

Responsibilities

• Develop technical roadmaps, policies, standards, engineering procedures, and blueprints for relevant network environments.
• Plan technical delivery for large, complex transformation projects and manage environment life-cycle engineering roadmaps.
• Manage engineers, including training and development plans, objective setting, appraisals, and completion of mandatory requirements.
• Work with external vendors to deliver solutions suited to business needs and provide governance over other teams where applicable.
• Drive continuous improvement in technology and processes, inside and outside the team.
• Handle or lead security incident calls, escalations, and other security issues; serve as an escalation resource during major incidents and outages.
• Provide after-hours on-call management support and participate in responses to large-scale emergent events when needed.
• Participate in recurring security audits and reviews; provide input on security methodologies, policies, and procedures.
• Communicate the status of security business-as-usual tasks to senior leadership.
• Design, architect, manage, and deploy new and existing security rules and standards in the datacenter environment.
• Lead network security changes and updates in accordance with corporate security policies and business requirements.
• Conduct security monitoring and lead logical troubleshooting of network-related issues.
• Research, recommend, and establish scalable, innovative security standards.
• Introduce automation for routine daily administrative tasks where possible.
• Collaborate with all IT disciplines and maintain and update documentation with relevant information.
• Diagnose problems, initiate resolution, and provide life-cycle support for network security deployments and upgrades.
• Collaborate with team members to align project scoping with architectural objectives.
• Contribute to refining processes, policies, and best practices to optimize technology performance and availability.
• Maintain specialized knowledge and technical expertise by following industry trends and emerging technologies.
• Work independently or as part of a team to complete highly complex assignments.

Benefits

• Vacation time
• Sick time
• 401(k)
• Health insurance
• Dental insurance
• Life insurance
• Variable pay may include bonuses, commissions, and/or long-term incentives, depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior