(USA) Senior Manager, Technology Operations
About The Position
Join the team shaping how millions of customers discover and trust products across Walmart Marketplace. You'll operate with significant autonomy, owning a critical business area from strategy through execution and growth. You'll define strategy for the Ratings & Reviews business, influence product investments, and drive business growth through digital products and experiences. This is a people leadership role. The Ratings & Reviews team leads the strategy and digital experiences that enable sellers to generate authentic customer feedback, build trust, and enhance listing quality across Walmart Marketplace. As part of the Marketplace organization, the team focuses on identifying opportunities to improve seller success, strengthen the customer experience, and drive Marketplace growth. This team collaborates across functions to deliver impactful solutions, leveraging program management, stakeholder engagement, and technology strategies to support continuous innovation and operational excellence.
Requirements
- Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.
- 7 years’ experience in project management, program management, program operations, or related area.
- 2 years’ supervisory experience.
Nice To Haves
- 8+ years of experience in eCommerce, marketplaces, digital products, consulting, or business strategy.
- 2+ years of people management experience.
- Experience partnering with Product and Engineering teams.
- Strong analytical mindset; familiarity with SQL or business intelligence tools is a plus.
- Experience with AI or GenAI technologies.
- MBA preferred.
- Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
- Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- Knowledge of accessibility best practices and joining to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Responsibilities
- Define Business Strategy: Own strategy, product portfolio, and long-term vision for the Ratings & Reviews business by defining business priorities, identifying growth opportunities, and influencing product direction.
- Partner with Product and Engineering to define and deliver seller-facing products and platform capabilities while establishing KPIs and investment priorities.
- Drive Execution & Growth: Own business performance and growth by leading cross-functional execution across Product, Sales, GTM, Marketing, and other partner teams, removing blockers, identifying growth opportunities, and presenting strategic recommendations to VP and SVP leadership.
- Lead & Develop Talent: Lead, coach, and develop a high-performing team of managers, fostering a culture of ownership, innovation, and continuous improvement.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
