(USA) Senior Manager, Technology Operations - Cross Border Automation
About The Position
This individual-contributor role provides centralized Global Logistics representation within Walmart’s North America Cross Border program, supporting import and export transportation across the U.S., Mexico, and Canada. The role partners with Cross Border Operations, U.S. business and Transportation teams, Customs, Product, and Technology to translate operational needs into scalable requirements. The position owns Global Logistics business requirements documents (BRDs) and the requirements backlog, drives prioritization, and remains engaged through implementation. Success requires strong supply chain knowledge, domestic trucking and cross-border transportation experience, working knowledge of customs and trade compliance, and the ability to influence across complex cross-functional environments. The Global Logistics Operations Automation team leads technology-driven transformation across Walmart’s worldwide logistics network. The team combines operational expertise with automation to simplify complex processes and address operational challenges. In collaboration with Operations, Product, Engineering, and business partners, it translates business needs into technology strategies and focuses on streamlining workflows, accelerating automation adoption, and improving efficiency, visibility, compliance, and execution throughout end-to-end global logistics operations.
Requirements
- Bachelor’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, and 5 years of experience in project management, program management, program operations, or a related area; alternatively, 7 years of experience in those areas.
- 2 years of supervisory experience.
- Strong supply chain, transportation, or logistics experience, including domestic trucking and cross-border transportation.
- Experience leading requirements discovery and developing high-quality business requirements documents (BRDs).
- Ability to translate complex operational needs into actionable technology requirements.
- Working knowledge of customs and trade compliance processes.
- Understanding of supply chain processes, technology, data, and operational execution.
- Experience managing and prioritizing requirements across functions and stakeholders.
- Strong analytical, problem-solving, communication, and stakeholder-management skills.
- Ability to influence Operations, business, Product, and Technology without direct authority and independently drive complex work through implementation.
Nice To Haves
- Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, and 4 years of experience in project management, program management, program operations, or a related area.
- Knowledge of creating inclusive digital experiences and implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards.
- Knowledge of assistive technologies and digital accessibility best practices.
Responsibilities
- Represent Global Logistics perspectives in Cross Border decisions and priorities.
- Lead discovery and develop actionable business requirements for Product and Technology.
- Align requirements across Cross Border Operations, the U.S. business, Transportation, Customs, and Global Logistics.
- Manage the requirements backlog and prioritize based on business value, risk, dependencies, and scale.
- Resolve requirement changes and validate delivered capabilities through implementation.
- Identify process-versus-technology gaps and simplify processes.
- Ensure requirements support scalable import and export flows, markets, business models, and future growth.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase plan, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
- Live Better U education benefit program, with tuition, books, and fees paid for eligible programs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
