(USA) Senior Manager, Technology Operations - WFS Strategy & Analytics

Walmart•Bentonville, AR

About The Position

This role supports strategic decisions across Marketplace post-purchase, working at the intersection of strategy, analytics, operations, product, and customer experience. The position uses data to identify opportunities, diagnose root causes, and influence business decisions, translating ambiguous questions and analytical findings into clear recommendations for senior leaders. The team focuses on Marketplace post-purchase experiences, including returns, refunds, cancellations, recovery, reverse logistics, seller performance, and customer experience. It works on complex issues spanning multiple organizations and large datasets, shaping product strategy by defining use cases, sizing opportunities, and translating business needs into product direction. The role partners with Product, Operations, Finance, Data Science, Engineering, and analytics teams to turn insights into measurable actions.

Requirements

Strong structured problem-solving skills.
Strong analytical skills, including the ability to interrogate data, recognize patterns, test hypotheses, and distinguish correlation from meaningful business drivers.
Working proficiency in SQL and comfort independently analyzing large datasets.
Strong business judgment and ability to connect analytical findings to customer, operational, and financial outcomes.
Ability to move between detailed analysis and the bigger picture.
Excellent communication skills, including synthesizing complex work into concise recommendations for executive audiences.
Track record of working cross-functionally and influencing teams without direct authority.
Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area and 5 years of experience in project management, program management, program operations, or a related area; or 7 years of experience in those areas.
2 years of supervisory experience.

Nice To Haves

Experience with visualization or analytical tools.
Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area and 4 years of experience in project management, program management, program operations, or a related area.
Knowledge of creating inclusive digital experiences and implementing WCAG 2.2 AA standards, assistive technologies, and digital accessibility best practices.

Responsibilities

Own ambiguous, high-impact business problems from initial question through recommendation and execution.
Develop hypotheses and analytical frameworks to structure broad questions into testable analyses.
Launch new product features and capabilities.
Use data to uncover trends, identify root causes, segment behavior, quantify opportunities, and evaluate tradeoffs.
Write SQL and independently investigate business questions using large datasets.
Build business cases and size opportunities, including financial, operational, customer, and seller impact.
Partner with Product, Operations, Finance, Data Science, and Engineering to translate insights into product, policy, and process changes.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.