(USA) Principal, Technology Operations - Customer Growth Strategy

Walmart•Bentonville, AR

2d•$90,000 - $216,000

About The Position

As the Principal, Technology Operations – Customer Growth Strategy, you will define and drive strategies to grow Walmart’s cross-border commerce programs by working backwards from customer needs. You will identify and address opportunities across program awareness, visibility, discovery, traffic, conversion, and engagement to accelerate customer adoption and growth. In partnership with ECM/GTM, Product, Analytics, Marketing, and international teams, you will develop strategies and plans to strengthen Walmart Exports in existing markets and create repeatable customer growth playbooks for future expansion. The role calls for strategic thinking, customer focus, analytical rigor, and the ability to lead complex initiatives across teams and markets. The Walmart US eCommerce Cross-Border team advances and expands the technology and operational capabilities that support international commerce. The team focuses on program and financial management, stakeholder engagement, and aligning technology initiatives with strategic objectives. It collaborates across functions to track progress, address risks, and improve operational efficiency, using clear communication, problem-solving, and data-driven decisions to enhance customer experiences and business outcomes. The position is based in Bentonville, Arkansas, or Bellevue, Washington. The annual salary range is $90,000–$180,000 in Bentonville and $108,000–$216,000 in Bellevue. Additional compensation may include annual or quarterly performance bonuses and, for certain positions, stock.

Requirements

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, and 5 years of experience in project management, program management, program operations, or a related area.
Option 2: 7 years of experience in project management, program management, program operations, or a related area.
Strong experience leading customer growth, eCommerce, marketplace, or international expansion initiatives.
Ability to develop customer strategies and translate them into measurable, cross-functional execution plans.
Deep understanding of customer behavior and digital funnels across awareness, acquisition, discovery, conversion, engagement, and retention.
Experience using customer insights, experimentation, funnel metrics, and market data to identify opportunities and measure impact.
Ability to balance near-term growth opportunities with longer-term strategies for international expansion.
Strong strategic thinking and structured problem-solving skills in ambiguous environments.
Excellent stakeholder management and leadership skills, including experience influencing decisions across Product, Analytics, Marketing, and business teams.

Nice To Haves

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, and 4 years of experience in project management, program management, program operations, or a related area.
Knowledge of creating inclusive digital experiences and implementing WCAG 2.2 AA standards and assistive technologies.
Knowledge of digital accessibility best practices and experience supporting inclusive products and services.

Responsibilities

Own the customer growth strategy across awareness, discovery, traffic, conversion, engagement, and retention.
Partner with ECM/GTM, Product, Analytics, Marketing, and market teams to translate growth opportunities into executable plans.
Use customer behavior, funnel performance, market insights, and experimentation to identify friction and prioritize investments.
Develop strategies to strengthen awareness, adoption, and growth in existing markets.
Build scalable customer growth approaches to support new-country expansion.
Identify opportunities across Walmart-owned and external customer touchpoints to improve program visibility and discovery.
Establish goals and measurement frameworks to evaluate impact and continuously optimize growth initiatives.

Benefits

Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off, including sick leave
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes
Live Better U education benefit, with tuition, books, and fees paid for eligible programs
Performance-based bonus awards