(USA) Senior Manager, Technology Operations - WFS Strategy & Analytics

Walmart • Bentonville, AR

5d • $108,000 - $216,000

About The Position

The Senior Manager, Technology Operations – WFS Strategy & Analytics helps shape important decisions across Marketplace post-purchase. The role sits at the intersection of strategy, analytics, operations, product, and customer experience, using data to identify opportunities, diagnose root causes, and influence business decisions. The position requires working through ambiguous problems, analyzing data, and presenting clear recommendations to senior leaders.

The team focuses on Marketplace post-purchase experiences, including returns, refunds, cancellations, recovery, reverse logistics, seller performance, and customer experience. It works across organizations and large datasets, helping shape product strategy by defining use cases, sizing opportunities, and translating business needs into product direction. The role partners with Product, Operations, Finance, Data Science, Engineering, and other analytics teams to convert questions and insights into measurable actions.

Requirements

• Strong structured problem-solving skills.
• Strong analytical skills, including the ability to interrogate data, recognize patterns, test hypotheses, and distinguish correlation from meaningful business drivers.
• Working proficiency in SQL and comfort independently analyzing large datasets.
• Strong business judgment and the ability to connect analytical findings to customer, operational, and financial outcomes.
• Ability to move between details and the bigger picture.
• Excellent communication skills, particularly the ability to synthesize complex work into concise recommendations for executive audiences.
• Track record of working cross-functionally and influencing teams without direct authority.
• Either a bachelor's degree in a listed or related field and 5 years of experience in project management, program management, program operations, or a related area, or 7 years of experience in one of those areas.
• 2 years of supervisory experience.

Nice To Haves

• Experience with visualization or analytical tools.
• A master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, and 4 years of experience in project management, program management, program operations, or a related area.
• Knowledge of inclusive digital experiences, WCAG 2.2 AA standards, assistive technologies, and digital accessibility best practices.

Responsibilities

• Own ambiguous, high-impact business problems from the initial question through recommendation and execution.
• Develop hypotheses and analytical frameworks that turn broad questions into structured, testable analyses.
• Launch new product features and capabilities.
• Use data to uncover trends, identify root causes, segment behavior, quantify opportunities, and evaluate tradeoffs.
• Write SQL and analyze large datasets to independently investigate business questions.
• Build business cases and size opportunities, including financial, operational, customer, and seller impact.
• Partner with Product, Operations, Finance, Data Science, and Engineering to turn insights into changes in products, policies, and processes.

Benefits

• Performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U, a Walmart-paid education benefit program for eligible full-time and part-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager