Senior Manager, Supply Chain Protection & Loss Intelligence

Flexport•Chicago, IL

9d•$115,280 - $144,100•Onsite

About The Position

Flexport is hiring a Senior Manager, Supply Chain Protection & Loss Intelligence to serve as the single point of accountability for supply chain protection and loss prevention across its worldwide footprint, including offices, fulfillment centers, and partner sites. The role protects employees, visitors, assets, and facilities through security program design and execution, while driving a proactive loss prevention strategy across the Omni fulfillment network. The position combines operational oversight with analytical and strategic program development. It oversees a team of more than 50 contracted security officers across multiple locations, electronic security infrastructure such as CCTV and access control, investigations, and the security ticketing system. The Senior Manager will develop metrics and reporting to identify loss trends and security gaps, author global policies and SOPs, and ensure new facilities have security infrastructure and protocols in place from launch. The role partners with operations, facilities, and leadership to design, implement, and scale security programs for current and future locations. It also coordinates crisis response, collaborates with HSE, HR, Legal, and Compliance, and manages security vendors and service providers. The position is an opportunity to build a unified, data-driven global security strategy as Flexport expands into new markets.

Requirements

At least 8 years of progressive experience in a role combining physical security or loss prevention with data analytics, policy development, or program design.
Experience building metrics programs, authoring policies, or using data to drive security strategy; traditional security experience alone is not sufficient.
Experience managing security operations across multiple locations and geographies.
Hands-on experience with electronic security systems, including CCTV and access control platforms.
Experience building and analyzing security and loss prevention metrics, using data platforms, and translating incident data into actionable insights and executive-level reporting.
Ability to author global policies, SOPs, security plans, and program documentation from scratch.
Experience managing third-party guard services and security vendor contracts.
Experience conducting complex investigations involving theft, workplace violence, or supply chain security.
Excellent communication skills and ability to work collaboratively with HR, Legal, Operations, and Compliance.
Analytical mindset, attention to detail, and ability to identify root causes and solve problems.
Ability to travel domestically and internationally as needed.

Responsibilities

Develop and maintain security and loss prevention metrics, KPIs, and dashboards across facilities and regions.
Analyze incident data to identify trends, loss patterns, root causes, and emerging risks, and provide actionable recommendations to leadership.
Build reporting frameworks to guide resource allocation, vendor performance evaluation, and security investment decisions.
Provide senior management with regular analytical reports on security posture, loss prevention outcomes, and program ROI.
Author, maintain, and enforce global security and loss prevention policies, ensuring consistency and compliance with local regulations.
Develop and implement SOPs for security scenarios, including active shooter response, emergency response, high-value cage procedures, and product disposal.
Create site-level security plans for new and existing facilities based on local risk profiles and operational needs.
Design and deliver physical security and loss prevention training, including emergency response, office security, travel security, and incident reporting.
Develop audit frameworks and loss prevention checklists for site leads to use regularly.
Manage physical security programs across global Flexport facilities, including offices, warehouses, and partner sites.
Lead security planning and infrastructure setup for new facilities and market entries, including site assessments, vendor selection, and system deployment.
Administer and maintain electronic security systems, including CCTV surveillance and access control platforms, and evaluate new technology deployments.
Serve as crisis management coordinator by providing real-time threat assessments and coordinating emergency response across regions.
Coordinate with HSE, HR, Legal, and Compliance on security and safety matters.
Drive loss prevention strategy and investigations for the Omni fulfillment network, including cargo theft, employee theft, unauthorized sellers, workplace violence, and empty package findings.
Manage the security and loss prevention ticketing system, including triage, updates, resolution, and accurate documentation.
Identify root causes of supply chain losses and develop recommendations to reduce future risk.
Review, collect, and preserve CCTV evidence for investigations and legal proceedings.
Manage third-party guard services across locations, including oversight of more than 50 security officers, performance tracking, and operational discipline.
Manage relationships with security integrators and onboard vendors for geographic expansion.
Oversee vendor contracts, MSAs, and NDAs for security-related service providers.
Conduct regular business reviews with key vendors and evaluate service delivery against contractual obligations.