Asset Protection, Supply Chain

SpartanNash•Grand Rapids, MI

10d•Onsite

About The Position

This role investigates inventory shrink, policy violations, fraud, and internal and external theft within an assigned geographical area. It conducts investigations through final disposition, prepares reports and documentation, analyzes data to identify shrink trends, and addresses company shrink, compliance, and liability issues. The position also supports security systems and controls and helps develop and implement asset protection strategies and programs. The role collaborates with internal departments, external contacts, vendors, contractors, and law enforcement while maintaining confidentiality and integrity. It oversees asset protection efforts by distribution center and retail associates in its assigned area, may mentor and train less experienced associates, and represents the company in judicial proceedings for theft and prosecution cases as needed. The position may also provide asset protection services to independent customers. The position is based at 850 76th Street S.W., Byron Center, Michigan 49315. It requires availability to work a flexible schedule, including availability seven days a week, and travel of up to 70%. Work is typically in an office environment, with occasional exposure to varying temperatures and potentially higher noise levels in distribution settings. The role may require lifting or moving up to 20 pounds and frequently requires sitting, standing, and walking.

Requirements

Bachelor’s degree in Business, Law Enforcement, or a related field; an equivalent combination of education and/or experience will be considered.
Four years of experience in asset protection, preferably in retail operations in a multi-store format.
Knowledge of POS applications, CCTV use and installation-related applications, and civil and criminal retail theft laws.
Strong written and verbal communication skills, including investigation and interviewing experience.
Ability to build working relationships with internal associates and external contacts, including vendors and law enforcement agencies.
Strong investigative and analytical skills, including the ability to analyze and interpret statistical data.
Detail-oriented, with strong organizational, prioritization, multitasking, and follow-through skills.
Ability to work independently and provide creative input to achieve better results.
Ability to work a flexible schedule, with availability seven days a week.
Ability to travel up to 70%.
Working knowledge of Microsoft Office, including Word, Excel, and PowerPoint.
May be required to lift and/or move 20 pounds; frequently required to sit, stand, and walk.

Nice To Haves

Certified Forensic Interviewer certification.
Loss Prevention Certified certification.
Wicklander-Zulawski certification.
Seeking personal and professional development through education and/or certification.

Responsibilities

Implement, maintain, and enforce asset protection strategies, shrink-reduction programs, policies, and procedures.
Conduct thorough internal and external investigations through final disposition and maintain accurate, detailed case files and documentation.
Coordinate with Internal Audit, Operations, other internal departments, outside contacts, and law enforcement agencies as appropriate.
Identify potential shrink opportunities through analysis, systems, site visits, assessments, and exception-based and other reporting; plan investigations and assist with shrink-reduction programs.
Maintain, administer, and set up security controls and systems, including alarms, CCTV, card access, key control, and theft-deterrent fixtures.
Oversee asset protection efforts of distribution center and retail associates in the assigned area; mentor and train less experienced associates, including investigators, as appropriate.
Work with third-party vendors and contractors to ensure implementation of company policies, procedures, and specifications.
Represent the company and testify in judicial proceedings related to theft and prosecution cases as needed.
Participate in designing and implementing asset protection programs.
Promote asset protection awareness through associate training and education on strategies to mitigate theft and shrink.
Train and coach associates to support effective execution of department initiatives.
Identify and report operational deficiencies related to department and company initiatives.
Provide asset protection services to independent customers as required.
Maintain knowledge of industry trends and asset protection practices and recommend improvements to programs and processes.
Perform additional responsibilities as assigned.