Asset Protection, Supply Chain

SpartanNash•Grand Rapids, MI

11d•Onsite

About The Position

This role investigates inventory shrink, policy violations, fraud, and internal or external theft within an assigned geographical area. The position conducts internal and external investigations, completes related reports and documentation, helps maintain security systems, and analyzes data to identify shrink trends and address company shrink, compliance, and liability issues. The role implements and maintains Asset Protection strategies and programs, conducts investigations through final disposition, maintains case files, and coordinates with internal departments, outside contacts, and law enforcement as appropriate. It also supports security controls and systems, oversees asset protection associates in the assigned area, works with third-party vendors and contractors, and represents the company in theft and prosecution cases as needed. The position contributes to Asset Protection program design, delivers training and coaching, identifies operational deficiencies, supports independent customers as required, and recommends improvements based on industry practices. The position is based at 850 76th Street S.W., Byron Center, Michigan. It requires a flexible schedule with seven-day-a-week availability and travel of up to 70%. The work environment is typically an office and includes frequent sitting, standing, and walking; occasional lifting or moving of up to 20 pounds may be required. Travel and work conditions vary by assignment, and noise may be higher in distribution settings.

Requirements

Bachelor’s degree in Business, Law Enforcement, or a related field; an equivalent combination of education and/or experience will be considered.
Four years of experience in asset protection, preferably in multi-store retail operations.
Knowledge of POS applications, CCTV use and installation-related applications, and civil and criminal retail theft laws.
Strong written and verbal communication skills, including investigation and interviewing experience.
Ability to build working relationships with internal associates and external contacts, including vendors and law enforcement agencies.
Strong investigative and analytical skills, including the ability to analyze and interpret statistical data.
Detail-oriented with strong organizational, prioritization, multitasking, and follow-through skills.
Ability to work independently and provide creative input to achieve better results.
Seeks personal and professional development through education and/or certification.
Working knowledge of Microsoft Office, including Word, Excel, and PowerPoint.
Must be able to work a flexible schedule with availability seven days a week.
Ability to travel up to 70%.

Nice To Haves

Certified Forensic Interviewer certification.
Loss Prevention Certified certification.
Wicklander-Zulawski certification.

Responsibilities

Implement, maintain, and enforce Asset Protection strategies, programs, policies, and procedures, including shrink-reduction initiatives.
Conduct thorough investigations through final disposition and maintain accurate, detailed case files.
Coordinate with Internal Audit, Operations, other internal departments, outside contacts, and law enforcement agencies while maintaining confidentiality and integrity.
Identify shrink opportunities through data analysis, systems use, site visits, assessments, and reporting; plan investigations and assist with shrink-reduction programs.
Maintain, administer, and set up security controls and systems, including alarms, CCTV, card access, key control, and theft-deterrent fixtures.
Oversee Distribution Center and Retail asset protection associates in the assigned area and provide mentoring or training to less experienced associates, including Investigators.
Work with third-party vendors and contractors to ensure compliance with company policies, procedures, and specifications.
Represent the company and testify in judicial proceedings for theft or prosecution cases as needed.
Participate in designing and implementing innovative Asset Protection programs.
Promote Asset Protection awareness through associate training and education on strategies for mitigating theft and shrink.
Train and coach associates to support effective execution of department initiatives.
Identify and report operational deficiencies related to department and company initiatives.
Provide Asset Protection services to independent customers as required.
Maintain knowledge of industry trends and Asset Protection practices and recommend improvements to programs and processes.
Perform additional responsibilities as assigned.