Senior Manager- Supply Chain Operations

CVS Health•Island, KY

1d•$82,940 - $182,549

About The Position

The Senior Manager of Pharmacy Product Flow and DC Compliance manages pharmacy product flow from distribution centers to retail pharmacies and oversees distribution center inventory compliance programs. These programs include pharmacy capacity and inventory management, storage and shipping compliance for front-store and pharmacy products, cycle count and inventory adjustment compliance, associated audits and SOX testing, and financial analysis. The role identifies opportunities to strengthen compliance for the Pharmacy Product Flow & DC Compliance team and oversees the Pharmacy Product Flow and DC Compliance Inventory Allocation Program, which allocates pharmacy inventory from distribution centers to maintain appropriate inventory levels in retail pharmacies. The Senior Manager also seeks synergies and efficiencies as programs are added through automation, optimization, and strategic management. The position requires leadership, guidance for new team members, innovation, and cross-functional collaboration to address complex business challenges. The Senior Manager leads a small team and coordinates work to meet service schedules and operational goals. The role develops plans and procedures to improve performance, service levels, and productivity; applies policies consistently; develops staff; and promotes safety and security awareness and compliance.

Requirements

At least 3 years of supply chain analytics experience and understanding of relevant KPIs, with a general understanding of front-store and pharmacy product flow.
At least 3 years of strong knowledge of inventory compliance standards.
At least 3 years of proficiency with MS Office, including Excel, PowerPoint, and Access, and the ability to extract, analyze, and interpret data to identify process improvement opportunities.
Bachelor’s degree or equivalent work experience required.

Nice To Haves

SQL Developer and Cognos skills, with the ability to extract, analyze, and interpret data to identify process improvement opportunities.
Strong interpersonal and written communication skills.
Ability to manage conflicts and influence teams across the organization.
Leadership, results orientation, adaptability, and a growth mindset.
Self-starter able to work independently and as part of an integrated team.
Strong knowledge and experience working with large data sets and KPI reporting.
Ability to collaborate with leaders across business units, including distribution center and IQC leadership, Legal Counsel, IT and Systems Development, Inventory Management, Store Operations, Enterprise Analytics, and Finance.
Ability to manage multiple tasks, adjust priorities, and meet deadlines.
Ability to diagnose problems, identify less obvious insights, and recommend practical solutions.
Inventory management experience and effective communication with internal and external partners.
Ability to lead and motivate others and build cross-functional relationships.

Responsibilities

Lead the Cycle Count management program, ensuring distribution centers meet weekly count goals and investigating adjustment activity for variances or discrepancies.
Manage the inventory adjustment audit program using SOX-compliant protocols; audit distribution center cycle count and adjustment activity and documentation for completeness and compliance with company and regulatory requirements.
Adapt ThinkLP technology to streamline distribution center documentation and corporate oversight in the audit process.
Lead the Pharmacy Product Flow and DC Compliance Inventory Allocation Program to allocate pharmacy inventory from distribution centers and maintain proper inventory levels in retail pharmacies.
Lead the SOX Audit Program for inventory control, validating system functionality and control effectiveness.
Lead the Hazmat program across distribution centers to ensure proper storage and shipping of distributed products.
Partner with external stakeholders to develop a tool for identifying and analyzing potential item storage and shipping compliance risks across the network.
Lead a small team, manage people, resolve complex problems, influence others, and partner with stakeholders.
Plan, organize, schedule, forecast, and coordinate work to meet service schedules and operational goals.
Develop and implement plans, procedures, programs, and strategies to enhance performance, service levels, and savings or productivity.
Administer policies and procedures fairly and consistently.
Develop staff, emphasizing team building, communication, performance accountability, and positive employee engagement.
Promote and reinforce safety and security awareness and compliance within the organization.