Senior Manager, Supplier MDM Operations

OpenAI • San Francisco, CA

13h • $216,000 - $240,000 • Hybrid

About The Position

The Senior Manager, Supplier MDM Operations owns end-to-end supplier operations that ensure supplier data is accurate, verified, and ready for purchasing and payment. Reporting to the Supplier MDM Lead, this role sets operating priorities, leads delivery, and is accountable for service, data quality, sensitive-change controls, and capacity. The role builds an operation that can scale across procurement and financial systems while protecting the Supplier MDM Lead’s capacity for governance and transformation work.

This is a hands-on senior leadership role focused on turning ambiguous problems into clear decisions, developing people, delivering lasting improvements, and balancing supplier readiness, risk, and capacity. The position is based in San Francisco, California, and follows a hybrid model with three days per week in the office, Monday through Wednesday. Recruiting will confirm relocation and travel requirements.

Requirements

• Substantial experience in supplier master data, procure-to-pay (P2P), or finance operations, with a track record of independently leading a complex operation and developing people or managing service delivery at scale.
• Deep knowledge of supplier identity, legal entities, sites, tax data, and payment data, and how to improve purchasing and payment outcomes across systems.
• Experience owning operating controls in an audited environment, including segregation of duties, independent verification, evidence quality, and remediation of control gaps.
• Ability to make sound decisions under ambiguity and time pressure, translate business needs into practical options, and resolve cross-team escalations with clear accountability.
• Deep experience with ERP and procurement workflows and the ability to trace data across systems.
• Experience building capacity plans and service measures, coaching teams through performance issues, and demonstrating sustained improvements in throughput, quality, backlog, and resilience.
• Practical AI fluency and experience improving workflows with automation, delivering measurable benefits while retaining authorized human ownership of sensitive decisions.
• Ability to influence senior stakeholders and build trust across Procurement, AP, Tax, Treasury, Security, and technology teams through clear recommendations, tradeoffs, and follow-through.

Nice To Haves

• Oracle experience.
• Zip experience.

Responsibilities

• Own supplier onboarding and maintenance across identity, legal entities, sites, tax documentation, authorized contacts, payment methods, and banking information; set service standards and take accountability for results.
• Set the operating and capacity plan across demand, handling effort, backlog, and coverage; prioritize work, quantify tradeoffs, and assign qualified owners and backups based on skills, access, confidentiality, and independent-verification responsibilities.
• Own operational execution of sensitive-change controls, including independent identity and authority verification, documented evidence, qualified employee review, and backup coverage; maintain segregation of duties across preparation, approval, implementation, invoice processing, and payment approval.
• Lead and develop the operating team and eligible service partners through clear goals, coaching, performance management, cross-training, and quality review; use contractors for surge capacity and match assignments to approved access and scope.
• Lead resolution of complex supplier-data and synchronization failures with AP, Procurement Operations, Tax, Treasury, Security, and Finance Systems; establish the accountable owner, verify fixes across systems, and remove recurring causes.
• Direct supplier-data remediation, including hierarchies, entity/site relationships, duplicates, holds, inactivation, and reactivation; reconcile open obligations and validate downstream effects before changes take effect.
• Own the operating scorecard for first-pass readiness, critical-field completeness, queue aging, supplier wait time, rework, control evidence, and change-related payment exceptions; use trends to set priorities and demonstrate sustained improvement.
• Establish an operating cadence and decision framework with the Supplier MDM Lead that protects transformation time, maintains reliable coverage, and turns recurring operational issues into prioritized improvement requirements.
• Deliver measured improvements through AI and automation for validation, duplicate detection, queue monitoring, and evidence preparation; define quality thresholds, access boundaries, human approvals, monitoring, and fallback procedures, and count capacity gains after they are demonstrated.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed