Senior Operations & Supplier Testing Analyst

SoFi•Cottonwood Heights, UT

About The Position

The Senior Operations and Supplier Tester is part of the 1st Line of Defense (1LOD) Operations and Supplier Testing team and supports risk management for 1LOD Operations. The role performs transactional and supplier oversight testing, completing assigned testwork on schedule and clearly communicating exceptions and findings. It also supports the Testing Manager in developing tests for previously untested areas and expanding existing scripts. The position evaluates complex and high-risk processes and controls to assess operational effectiveness, using data from multiple sources and documented test plans and procedures. It applies regulatory and compliance knowledge, policy intent, evidence, and data to reach risk-based conclusions. The role also contributes to quality and team development through peer reviews, real-time feedback, analyst training, guidance, and mentoring, under the manager’s guidance.

Requirements

At least 5 years of relevant experience in audit, compliance testing, or other control or transactional reviews.
Experience in banking and/or fintech, with knowledge of banking products, processes, and regulations, including deposit and consumer lending products.
Ability to apply testing methodology, regulatory knowledge, and risk and control frameworks to complex scenarios and testing conclusions.
Ability to partner with a testing manager to build, expand, and improve testing scripts and processes.
Strong organization and ability to balance multiple critical priorities.
Strong time management and ability to complete concurrent tasks accurately and with attention to detail under close deadlines.
Strong analytical skills, including reviewing large datasets, synthesizing processes and data, and formulating appropriate conclusions.
Fluency in Excel and PowerPoint and comfort analyzing large datasets using Google Suite and Microsoft Office applications.
Results-oriented approach and demonstrated achievement of exceeding expectations.
Ability to work independently with minimal oversight and exercise sound, risk-based judgment in ambiguous or complex scenarios.
Inquisitiveness, attention to detail, diligence, and a good attitude.
Strong interpersonal, verbal, and written communication skills, including writing documentation and interacting effectively with management and colleagues by telephone or Zoom.
Ability to build positive, productive relationships and successful partnerships with stakeholders.
Demonstrated ability to coach, mentor, and review peers with a focus on accuracy and development.

Responsibilities

Identify gaps and weaknesses in Operations and key suppliers’ end-to-end control environments through testing.
Document and perform complex, high-risk process and control testing to assess whether internal and external processes are operationally effective.
Obtain and analyze test data from multiple sources in accordance with documented test plans and procedures, using job aids as needed.
Manage assigned testing timelines and complete tasks and reporting within established timeframes.
Apply regulatory and compliance knowledge to evaluate scenarios, assess risk implications, and inform testing conclusions.
Assist the Testing Manager in developing test scripts for previously untested areas and expanding existing scripts in alignment with regulatory requirements, policies, and business processes.
Make principle-based scoring and risk decisions grounded in policy intent, evidence, and data.
Partner with stakeholders to provide feedback on testing results and support completion of necessary corrective actions.
Communicate findings and risk implications to cross-functional stakeholders; determine when issues should be resolved independently or escalated.
Engage cross-functional stakeholders to clarify expectations, resolve issues, and communicate risk implications.
Support monitoring of changes to procedures, policies, and regulatory requirements and assess their impact on testing scope and scripts.
Collaborate with the Testing Manager to ensure scripts comprehensively identify and mitigate relevant risks.
Prioritize competing responsibilities according to workload and demands.
Conduct peer reviews of analyst work for accuracy, consistency, and adherence to testing methodology.
Provide real-time feedback, reinforce best practices, and improve testing quality.
Guide testing analysts on scenario interpretation, sample methodology, and evaluation.
Support accountability, continuous learning, and improvement within the testing team.
Train analysts on newly designed or revised tests.
Serve as a subject matter expert on complex processes, regulatory frameworks, and testing approaches.
Mentor analysts in critical thinking, problem solving, and communication under the manager’s guidance.
Undertake ad hoc duties supporting the Operations and 1LOD Risk department.